Shoppers Drug Mart

I would like to give huge praise and thanks to Shannon who is so helpful and such a nice person and always makes my experience shopping a wonderful experience. So thoughtful and has such a great personality.nI moved to Barrie 4 years ago and every interaction with Shannon has been positive and she is just so nice and so helpful and such a sweetheart and a pleasure to deal with.nThank you Shannon from Anna

Questionable treatment by a clerk.nMy wife and I stopped into this location to buy some items and get some lottery tickets. We went to the main cash #1 to checkout. The clerk who was looking after self checkout came over and informed us that only cash payment was available at that till, no debit. We had to use self checkout otherwise. We questioned that and got told it was a store policy that had been in effect for a year. Needing lottery tickets, the clerk got those out and took us to the self checkout, scanned the lottery tickets, then assisted us in completing the checkout. While she was doing that, I watched another customer come to till #1 and get checked through by a different clerk. That customer paid with debit .. something we were told we couldn't do. Other customers behind that person had also lined up. I didn't see any of them get turned away or directed to self check out. Our feeling is that we were lied to by the clerk. Why, We have no idea. We rarely go in that location, but if we do and that happens again, I will ask to see the manager and address the situation. If this happens to you .. ask to speak to the manager.

Staff are cold. They made an error and didn’t handle it very gracefully. I’m under 25 and have a private plan to cover my medication- however I was billed incorrectly. This was followed by them telling me that it was my fault, as I didn’t give them the information they needed. I’ve moved several times in my life and have transferred pharmacy’s in the process- I have never had an experience like this one before. They blamed it on my previous pharmacy and said that it could be their fault for not sending the forms correctly- so I called them and they re-sent it.n45 minutes later and I got my refund.nI apologized that the situation was confusing, and they said “it’s okay”nLike no baby girl it should be the other way around.nThanks for the glares- I’m obviously not coming back- hopefully others don’t have the same experience.

White haired lady who works there mumbled under her breath while walking past an extremely rude comment. She could have stopped and had an actual conversation to resolve a conflict but instead walked away, she was very rude. That is no way to talk to customers in any situation. Someone needs to re-train her in customer service skills.

Updating today the 28th of Oct 2024 - Had booked vaccination for flu/Covid and was not informed that all appointments were cancelled for today Oct 28 until showing up today at my appointment time of 1:05 pm - please notify if any changes via system, as this was booked online, an email update or notification would have been easy. Edited - a phone voice call message was left at 12:00:45 PM today with caller ID BEAUTY BOUTIQUE. Thanks for leaving a message.