facebooktwitterpinterest

Reviews, get directions and information for Shoppers Drug Mart

Shoppers Drug Mart
Address: 20 Dellridge Ln, Bedford, NS B4A 0H1, Canada
Phone: (902) 832-0144
State: Nova Scotia
County: Halifax Regional Municipality
City: Bedford
Zip Code: B4A 0H1


Opening Hours

Monday: 8:00 AM – 10:00 PM
Tuesday: 8:00 AM – 10:00 PM
Wednesday: 8:00 AM – 10:00 PM
Thursday: 8:00 AM – 10:00 PM
Friday: 8:00 AM – 10:00 PM
Saturday: 8:00 AM – 10:00 PM
Sunday: 8:00 AM – 10:00 PM

Reviews
Today was New Year’s Eve. According to Google, this Shoppers Drug Mart was scheduled to close at 6:00 PM. I arrived at 5:57 PM, but the doors were already locked.nnI tried calling the store, but no one answered. While waiting outside, I mistakenly assumed a customer exiting the store was an employee and asked if I could quickly buy one essential item—a pack of diapers. She kindly allowed me to check inside.nnOnce I entered, a male employee approached me in an aggressive and confrontational manner and immediately directed me to leave without listening to my explanation. I calmly told him I was not there to argue and only needed one item, but he refused to listen and continued to be rude and dismissive.nnI understand store policies and respect closing times. However, being locked out before the posted closing time and then treated with such hostility was extremely frustrating. I had worked a long shift the day before, overslept by mistake, and urgently needed diapers for my nephew, as I am flying tomorrow and he is moving to Halifax.nnI admit that toward the end of the interaction, I also raised my voice due to frustration. That said, the situation could have been handled with far more professionalism and basic courtesy from the start.nnI have over five years of customer service experience, and I strongly believe this interaction did not meet acceptable customer service standards.
Twice in a row now, the pharmacy has not had enough of my medication to fill the prescription, but they do not call you to tell you which I’m told is the protocol. Medication that you need to take daily is not something that ESPECIALLY a pharmacist should just shrug off & not mention they cannot fill. It’s extremely disappointing. DO BETTER.
Very disappointed with my experience at this Shoppers Drug Mart.nOn December 12, I bought an Olay face cream from this location and sent it to my sister. After using it, she developed a bad facial rash, and we later discovered the product was expired.nI went to the store to inform the manager, not to ask for a refund. I clearly told him I was not bringing the product back and not seeking money, only expressing concern because I shop at this branch regularly and trust the store to ensure skincare products are not expired.nThe manager’s response was extremely frustrating. He said it is the customer’s responsibility to check expiry dates, that they have “millions of products” and cannot check everything, and his tone was rude and almost shouting. There was no apology or empathy.nSelling expired skincare products and responding this way to a concerned customer is unacceptable.
I stopped by the pharmacy to ask about a vitamin yesterday and waited at the counter for several minutes. One staff member was on the phone and two were filling prescriptions, which I understand they were all busy — but a quick “ hi there .someone will be with you shortly” especially when they clearly see you standing there waiting. It would’ve gone a long way. I ended up just walking away and didn't buy what I came in for. A little acknowledgment makes a big difference.
Had a lovely experience!nnBig shout out to Brooke, who strengthened me and my girlfriend‘s relationship, She humbled me at the cash and told me to tell my girlfriend that she is “beautiful” and I love her nails!nnAs a result I have now started self reflecting and I have discovered where I have come up short!nn10 out of 10
Comment on this business

Directions to Shoppers Drug Mart with public transportation


Starboard Dr After Peakview Way (2033) 190 meters
90
91
Starboard Dr Before Peakview Way (9092) 210 meters
90
91
Larry Uteck Blvd Before Nine Mile Dr (8877) 220 meters
90
91
Larry Uteck Blvd at Civic 630 (8878) 340 meters
90
91
Starboard Dr Opposite Civic 530 (2145) 410 meters
91

to add Shoppers Drug Mart map to your website;