Shell

Stopped in here for the night while on a load to Montana. They were currently closing for the night to do some maintenance. Even with them being closed, they were more than accommodating, and they allowed me to still use the facilities when needed.nnIt’s a clean place to stop with smiling faces.

We filled our car with gas and were hoping to clean some of the bugs off the windshield. To our frustration, the old squeegees tried 4 of them were trash and would not dry the windshield. So, we went for paper towels. All the dispensers were empty. The pump would not print a receipt either. The attendant inside the store was told of these issues and his response was they have been like that for a long time. Management could and should resolve all of these issues with very little cost/staff training.

Stopped to get gas, coffe and use restroom. Out of 3 stalls in the womens restroom 1 worked. Entire store area smelled like smoke. No coffee, both machines were out of order.

Two different pumps were having issues with their buttons because of the cold, so I was fairly frustrated, and had to go prepay inside. The manager Bennie had a very calming and understanding demeanor, and fully treated me like a VIP and even comped my drink. This is how businesses used to operate, and it was refreshing to see that apparently some still do! I will 100% be stopping here for fuel anytime I'm driving through, no matter how much I still have left in the tank!

Bad customer service tonight. One till was half broken, and only the tap pay would work. Then, someone mopping floors and blocking off aisles so paying customers couldn't get what they wanted. Mopping should be done at closing time and not when you have high traffic. There was no reason for floor mopping and weather was fine outside so no tracking was happening.