Seaway Physiotherapy Centre

--- ALERT --- I had a stiff neck for 4 days so I booked an appointment over the phone asking for treatment there, told them it was for a stiff neck and likely needed a massage. I showed up and inquired at the reception how the process worked. The nice girl at the front said I pay; $85 for a one-time assessment and then $60 for the treatment, I asked about what a $60 treatment gets me, in terms of time, and she said once I paid there was no time limit for the treatment, whatever time it takes. So after speaking with her I agreed to proceed and shortly after I started the assessment. After 35 minutes of mostly paperwork and a questionnaire and only seconds after my assessment had completed I was told they had no time to give any treatment and in fact I would have to wait a month for the treatment the assessment result said I needed; which in her words was "all you need is a couple of massages". In shock by what she revealed and in a lot of discomfort; I went back to the reception and explained that I only agreed to proceed with the terms discussed under the condition that I get treatment today. Frustrated I asked her..I didn't need to spend $85 to be offered to book a massage a month later did I? She offered no explanation or recourse and only asked for my money. I believe it's downright medically unethical if not fraudulent to subject someone in pain seeking treatment an option like this only after you have their assessment money. I would have never agreed to have an assessment if they had told me first that they had no time today[or this month] to give me the treatment I needed. I feel I was totally scammed by this business and left in more pain than what i had when I got there. After a follow up call to to the business once back home to further explain how unreasonable it was to take my money and offer no treatment in a reasonable time frame they had no remorse and no intention to try and rectify the incident. I plan to contact The Canadian Physiotherapy Association (CPA) and seek guidance for next steps.
7 years ago (08-02-2018)

They are a great team! Very attentive and caring. The only place I'll go from now on!!
7 years ago (08-01-2018)

10 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 I LOVE Seaway PHYSIOTHERAPY. The staff treat us like friends which lets be honest is better then family. I hugged my physiotherapist assistant Alison cause i was so joyful for doing better. Tim assisted as well which was at first hard for me to be seen by a man. Totally professional!!! Liz is phenomenal. I was referred to her for Pelvis Physiotherapy. Which I never knew existed. She was professional and put me at ease. I cried my 1st visit cause i was so overwhelmed and she was so good about it. Being so impressed, i got fitted for othotics which eliminated my plantar fasciitis and eliminated my major hip pain. (Feared i needed surgery I did not tell anyone). And now I see Jessica for massage therapy. She is a tiny woman but powerful in strength and knowledge. Kelsey, Sam and Debbie at the front desk are awesome awesome AWESOME!! Kelsey worked with me diligently to get my questions answered and needs taken care of. Not an easy task but she sailed right through not missing a beat. Meeting my needs before I asked my questions. She took excellent care of me. I insist all my friends go and now my whole famiy goes. They coordinate appointments so we can make one trip. I should habe written separate reviews because they deserve a TEN STAR rating. You won't be disappointed. 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
7 years ago (08-01-2018)

Very unhappy. Went in with a sore back and it is worse now. They press so hard they leave you black and blue. Terrible place and the staff is stuck up and not friendly at all especially the girl with the dark dark tan that works at the front desk very rude.
7 years ago (27-12-2017)

Everyone at Seaway Physio is knowledgeable and great to work with. It's easy to trust what they are telling you is best for you. They know their stuff. It is always a friendly and light-hearted atmosphere that makes the process of healing that much better. Thanks to everyone at the clinic for helping with my recovery. You all have left your 'mark' on me.
10 years ago (23-07-2015)