Sears Carpet & Air Duct Cleaning

We have been trying to contact the manager of the branch closest to Brighton Michigan since Thursday, September 1st. We are told his name was Dave. We had sears out to clean our carpets in our finished walk out basement on Tuesday morning, August 30th. There was a piece of equipment missing and the technician said he had to replace it and would be right back. Fast forward 3 hours, he called and was 45 minutes away. We had to take our daughter to volleyball practice so we set up for the next day (August 31st) between 3pm and 6pm. Our whole goal was to get the carpets cleaned and dried before we moved in to the home on Friday, September 2nd. The guys called on Wednesday 8/31 after the time they were supposed to be there at 6pm and said they would be there at 6:45. Our whole goal was to get the carpets cleaned and dried before we moved in to the home on Friday, September 2nd. The guys who arrived looked like they couldn't pass a background check. They completed the job and when we felt it, it felt extremely wet, but what do we know? I'll get to that in a minute. They left a trail of water on our hardwood floors through the house carrying the equipment out and left a huge gouge in our hardwood floors by the basement stairs. We left a message for the manager to call us back. On Friday, September 2nd, the carpet was still not dry and the stairs leading down to the basement smell mildewy. We turned on fans, opened windows. turned on dehumidifier. No call from manager.On Saturday, September 3rd, the carpet was still not dry and the stairs leading down to the basement smell mildewy as does the basement now. Fans and windows open. No call from manager. Sunday, September 4th - still not dry. Smell setting in all over. Still not dry. Fans and humidifier blowing. Called again and was told manager would call us. Monday and Tuesday September 5th and 6th (today). Still wet, smell bad and called again to leave a message for the manager. We have since moved in the home and our basement carpet is damp and smells like mildew. We want this fixed, NOW!! Or money returned and rectification for the scratch. This is ridiculous. We have a few things on the floor because we had to move in, but we can't unpack in our basement. The floor is wet and it smells like mildew because your guys left the carpet too wet because they were in a hurry as they came out at 6:45 at night.
10 years ago (06-09-2016)