Scotiabank

Visited this branch in penticton. It was very quiet. Teller was not super friendly but not unfriendly either. Only issue was parking was confusing. The parking said it was free for an hour for Scott’s bank clients but when we went in to register our license plate, the teller said that parking was only for people who had an appointment. So luckily, we are only in there for 10 minutes otherwise I would’ve been concerned.

There 2 star rating explain how bad service is there. They deserve rating in minus. Scotiabank Penticton has some of the worst customer service I’ve ever experienced. I went in because of a fraud issue and asked for the fraud department’s number. Instead of helping me, they told me to just “call the number on the back of my card” – which is not the fraud department, it’s just the general Scotia number. When I asked them to issue me a new card, they gave me a hard time and refused, even though fraud department clearly said I could get one at the branch. I had to call the fraud department myself and have them speak directly to the branch before they finally issued me a card.nnOn top of that, when I asked to speak to the manager about my bad experience, I was told the manager was “in a meeting” – yet I literally saw them walking around. When I asked how I could contact the manager later or provide feedback, they told me there was no way. Their answer was basically, “just keep coming back and maybe you’ll catch the manager when they’re free.” Excuse me? Who has time for that? Any professional bank should provide a proper way to contact a manager, but clearly they don’t care.nnIt makes sense that this branch has such a low rating 2/5 – they’ve earned it. Rude, unhelpful, and unwilling to provide proper customer support. If you value your time and want to be treated with respect, avoid Scotiabank Penticton at all costs.

I do not recommend Scotiabank. I had a government check and asked to deposit it to cash. The teller made a mistake and only input half of the amount and then the other teller showed her how to fix it. When they did the fix everything seemed fine then days later on Friday after my child benefit went into the account they put a 100$ hold on the account. This happened after they closed so I had to wait till today to go in and find out why. Apparently multiple mistakes on the banks part were made and they credited my account 50$ and out a 100$ hold on the account. When they took the hold off the teller also took 50$ from the account and when I asked to speak to someone else to see if they could give it back she refused to get me anyone else and said there was nothing else anyone would do for me. I've closed that account due to the teller and now need recommendations on a better bank to use.

8 days I have called to talk to Darryl, assistant manager, about withdrawal from my account due to a incorrect mortgage number entry. No call back, 1098.00 still not refunded to my account . I’m in Alberta now but my mortgage account is based out of Penticton… I have escalated to scotiabank review still nothing

Visited the Penticton branch for assistance to fax something to Toronto HO. It says right on it it may be faxed but was ignored by staff who just talking for ten minutes and then they refused to fax it. No questions- that staff person at least seemed to have no interest in assisting a client. Seems that service to BNS means waiting on the phone for an hour to talk to them