Scotiabank

I booked a phone appointment online to discuss important financial matters with an advisor but they never got back to me. The customer service centre confirmed the booking was received but they could not reach the advisor. I was told to call the branch but I just got a recorded message saying "customer service rep is not available" and then it hung up. Hellooo? Anybody home?

Went in today, which I normally try to avoid becuase there is no parking and had the best surprise to be assisted by Denise. She went out of her way to make sure I was able to complete a withdrawal. I use Tangerine, and this is the only branch in Penticton I can get cash from for larger purchases. She showed me which machine had larger bills and was so cheerful and engaged....and she had a genuine smile. She is the best in there!!

If I could give zero stars I would. Customer service here is non existant. I've called numerous times and just get voice mails. Have never got a call back. Shame on you penticton scotiabank. I'll be switching banks.

There is a reason this branch has a 2.3 star rating. VERY poor customer service. I am a Scotiabank customer and have been for 10+years. I came in to get $10 in laundry change from a $20 and was in a rush and when she asked me to insert my card I noted I didn't have it on me. She noted Scotiabank does not ever serve customers that do not bank with Scotia. I dug through my wallet and found my card, inserted it and put my pin. In a very low polite voice noted that this was the first Scotia branch I've ever been to that told me I could not get change and that in 99% of other branch interactions they get ID and get you to sign the sundry receipt for small amounts. As soon as my pin is accepted by the pin pad she IMMEDIATELY storms off to the assistant manager and in a very loud voice asks her manager to go help me because she doesn't want to deal with me. There was next to no words exchanged between myself and the rep ... I only politely outlined that this was the first branch I'd ever been to that responded that way to which she reinforced that all Scotia branches do not assist any non-scotia customers. I understand that during covid, businesses wish to limit interactions but the combative demeanour and aggression of not only the customer service rep at the client advocate desk but also the assistant manager once she came out was appalling. I request to speak with the branch manager because the AM was raising her voice at me reiterating what the rep had said and had no interest in inquiring if maybe her rep was in error. The branch manager came out and was polite but only came out only to defend them and noted, I was under the impression you were being very disrespectful.... He noted that due to COVID they have had to deal to a lot and so his staff was under stress from past interactions. Bearing in mind my card and pin were inserted as soon as she told me she could not serve me without one. As customers, our lives have also severely been impacted by COVID as well and so that is not an excuse to within seconds raise your voice at customers and treat your customers poorly.

Terrible service!! I've been dealing with Scotia for years and have had the worst service with the penticton branch. Won't return calls or answer questions. I put in a hardship form to make a withdrawal from my investment over three weeks ago. And have heard nothing back. Was told by manager to expect a call back and nothing. I will be changing banks, I'm so done with them.

IT IS IMPOSSIBLE TO GET THROUGH to anyone to make an appointment, get advice, get help with PAYING OUT A LOAN!!!!!! Tried all day on phone, online, 1800 numbers. YOU ARE A HORRIBLE no customer service institution. You do nothing to make people lives easier. All you do is add grey hair to our heads.

I drove from Osoyoos to do some banking on a Saturday, and the branch is closed! I guess I should have googled their hours, but I thought for sure that they would be opened since it's the only Scotiabank branch in Penticton and to the south of Penticton. If you really want to serve the people, open on a Saturday and close on a Monday, working people work on Mondays and not on Saturdays. I guess Scotiabank really does not want our business. You can tell poor business management since they never respond to these reviews. Sounds like this branch does not care!

Two ATM machines in entrance along Main Street. Parking behind this branch is free, but limited number of stalls - however I've never had any problems with that. I've been a long time customer of Scotiabank and about 20 years for this particular branch. I've always been treated with kindness and respect - that says a lot about its employees; the people have changed over the years but their attitude hasn't.

Love Scotiabank, hate this branch. Near impossible resolving banking issues in house, just call customer support or visit another branch. Seriously debated switching banks when i moved to penticton.

Racist Caucasian Women working in the Penticton Branch. Everytime I go with my dark skin lady. The white tellers give her a hard time. But when I interject they back of. Now She had a message asking her to refrain from doing large deposits to her Visa. Large meaning ? If you're people of color watch wait and see. Plus the service is really bad. Bring a coffee and mifflin for the long waiting period. This remarks is Yes for you. The nasty teller and her Manager.