Scharnweber Water Conditioning

CONSUMERS BEWARE! HORRIFIC COMPANY! I have never taken the time to write a negative review of a company but I felt an obligation to warn anyone considering this company to be aware as I have never in my life received such absurd treatment and complete lack of discretion or respect. LIED TO DIRECTLY, LIED ABOUT, CHARGED FOR WHAT THEY STATED WAS A FREE SERVICE, NOT NOTIFIED, SUED IN SMALL CLAIMS COURT WHILE TRYING TO CONNECT WITH ANYONE AT THEIR BUSINESS TO HAVE THIS RESOLVED. Never in my life have I not paid a bill. The explicit details are as follows. We contacted this company and explained that we have a complex water system including well pump, whole house filtration system, etc. We were looking for a company to work with for servicing of our systems. Initially we asked if they provided free water testing. They stated that they did. I explained that we were concerned with Chromium 6, as a national report had recently been released showing that a significant number of counties in the U.S. had been shown to have this toxin in their systems. When the gentlemen showed up to do the testing my wife again stated that we were most interested in the Chromium 6, the same toxin that the movie Erin Brokovich was based. The salesperson spoke to my wife for about a half hour about the price of a new water system. Neither time was a cost referenced for the FREE water testing we initially had them out to perform. A significant amount of time elapsed and I received a call from the salesperson notifying me that my bill was past due... I told him we had received nothing regarding this and asked what the bill was for as we only had the FREE water testing done. He then lied to me and told me he had told my wife that there was a testing cost associated with the Chromium 6. My wife was not pleased to be called a liar, but I figured that the salesman saw many customers and had simply assumed he had stated this. I asked that he have his office send a bill for my review and figured I would work with the company to come to a solution. I received a bill while out of town for work and called them once home. While trying to get a hold of the person that deals with billing in their office on several occasions over the next couple business days, my wife calls me and tells me that I had just been served small claims court papers for the $136 bill. $136! Hardly worth a trip to court when I was trying to work this out with them. UNBELIEVABLE!!! When I finally spoke to someone in charge, an office manager, she was indifferent and unapologetic. THE ABSOLUTE WORST CUSTOMER EXPERIENCE OF MY LIFE!!! Protect yourself and find anyone else.
8 years ago (28-04-2017)

Our Kinetico RO drinking water faucet needed to be replaced this was on 4-25-2013. The new faucet worked very well, looked great and was priced very fair. However after not cooking for a week we used the sinks for the first time on 5-2-13. The tail piece of the downwaste was disconnected from the sinks and all the water from the dishwasher, sinks and the RO was running into the bottom of the cabinet. Needless to say I had to do an emergency repair. I'm a lousy plumber but I know better than to pull on things under the sink to get leverage. About 2 gallons of water to clean up and anything in a paper box was ruined. This for a 40 mile, $100.00 service call. I should have bought the part and called a qualified plumber.
12 years ago (03-05-2013)