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Sandman Hotel Edmonton West

  1. Edmonton

Reviews, get directions and information for Sandman Hotel Edmonton West

Sandman Hotel Edmonton West

About

A comfortably furnished destination with easy access to all major highways, Sandman Hotel Edmonton West is perfectly situated near major attractions like West Edmonton Mall and the West Edmonton business district.

Story

Fully equipped with large meeting and banquet facilities, this property is great for hosting events such as corporate functions and weddings. Modern amenities such as an indoor pool, business centre and the sleek Chop Steakhouse & Bar also make it the perfect environment for vacation relaxation.

Whether you’re just stopping in, or are enjoying an extended stay, Sandman Hotel Edmonton West is always the smart choice.

Address: 17635 Stony Plain Rd, Edmonton, AB T5S 1E3, Canada
Phone: (780) 483-1385
ac.namdnas@snoitavreser
State: Alberta
County: Division No. 11
City: Edmonton
Zip Code: T5S 1E3


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
When we arrived and completed check-in, we realized the room we were originally assigned did not include the features we were told it would have at the time of booking. Maria at the reception immediately stepped in, quickly relocating us to a room that fully met our needs and going above and beyond to ensure we were comfortable and satisfied. Thanks to her prompt assistance and exceptional service, we are extremely pleased with our stay and would highly recommend this hotel based on the outstanding service we received.
I really wish I could have rated this stay higher, but our experience was pretty awful. The lobby was absolutely packed with dogs when we arrived and the energy was hectic. Many parts of the hotel felt rundown. I was supposed to receive an upgrade with my RSVP status subject to availability, I know but was given a pretty terrible basement room with an ancient AC unit that was only accessible via a set of stairs. My mom walks with a cane and struggled with this. Our ancient AC never got the room below 21C and was clanging and loud. There was a large youth hockey tournament staying in the hotel so the pool was packed. The pool area was always dirty with dishes and food. We had had a long travel day coming from Toronto, and went to bed early only to be awoken by dozens of kids in our hallway, screaming and fighting and banging in to our doors at 10pm. I asked them to quiet down twice before calling the front desk, who took over a half hour to get their kids back to their rooms, by then it was nearly 11. We had a pretty horrible night of sleep before another 20+ hour travel day. The front desk did not acknowledge or apologize for the disruption or offer anything for the inconvenience.
Great stay conditions, very kind hotel staff, comfortable beds, and cozy rooms. We had a good night and will continue to enjoy our stay. We are very satisfied, so whenever I’m passing through or traveling for business, I will definitely stay with you again.nAlso, what really impressed us is that there are so many places around the hotel where you can relax, grab a bite, have lunch or dinner, and easily park your car. The location is very convenient. Even for this reason alone, we would love to come back.nIt’s also worth mentioning that West Edmonton Mall is located within about a 10-minute distance, which is another nice advantage.
Hotel was nice and clean. No problems at all. Maria at the front desk was amazing, handling customers and phone calls at the same time. She was friendly and efficient. Always with a smile. We would return to the hotel because of her excellent service!!!
After my first night, I discovered a mess under some furniture, obviously missed by the cleaning staff. The manager, Serene, wad so kind and apologetic, immediately moving me to a different, nicer room and issuing a credit for the restaurant. Mistakes happen, but it was refreshing to have my concerns be taken seriously and to have my inconvenience made right. Would absolutely recommend, as long as this management is in place.
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