Laurie Keith, from Romantic Planet Vacations, exceeded all of our expectations. The service provided was prompt and highly professional. Laurie personally took the time to make what can be such a stressful time easy and efficient as she made sure every small detail was taken care of. We highly recommend Romantic Planet Vacations for Destination Weddings!
10 years ago (10-11-2016)
WORST TRAVEL AGENTS EVER!!!!!
Reading the calgary reviews and Burlington reviews could not have summed up any better the issues I had . BIGGEST stress in planning my wedding was dealing with them. Not only did we have the worst customer service experience with them but they are a complete scam, every agent lies to you and I was completely unsatisfied. I WOULD NEVER RECOMMEND them .
10 years ago (12-05-2016)
I normally never write reviews whether good or bad
however i felt the need to express our experience to warn
others before making the mistake in booking with them.
Im not writing just to vent, I want others to truly understand
what a poor unethical company they really are. I mean at
the end of the day im dumb for continuing to book through
them even after reading some poor reviews however i thought
i would give them the benefit of the doubt. PLEASE learn
from my mistake.
We found them online for booking our destination wedding.
We went into their Burlington office and everything seemed
completely normal until we chose our Punta Cana destination
that is when everything went down hill. Not only were they
absolutely NO help but they lied to us and our guests.
One of the biggest issues is because of their highturn over
rate( probably due to their lack of morals) we dealt with
3 agents before the manager of the Calgary office took over
our account. Each agent had different things to say to us
and our guests regarding the trip. For example: the second agent
told our guests if they paid in advance before the due date
she would get a discount off of her taxes for paying in full prior
to it being due. COMPLETE LIE. She denied saying that and
the other agents plus manager said there was nothing they
could do.
Another example: The agent PLUS manager told my husband and I AND
my sister the same thing that if we had enough guests to come on
the trip that when we got back we would get reimbursed the price of 1 ticket because of the amount of guests booked. ALSO untrue we had 18 guests! 2 of which are under 2 so 16 paid tickets! Now the manager is claiming that it ha to be 16 adults based upon double occupancy. We had 2 rooms that were triple occupancy so it doesnt count for us to be reimbursed the initial agreement.
All and all one of the WORST companies and would never recommend them .
PLEASE LEARN FROM OUR MISTAKE!
