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Rolston Home Building Centre

  1. Huntsville

Reviews, get directions and information for Rolston Home Building Centre

Address: 35 Crescent Rd, Huntsville, ON P1H 1Y3, Canada
Phone: (705) 789-4111
State: Ontario
County: Muskoka District Municipality
City: Huntsville
Zip Code: P1H 1Y3


Opening Hours

Monday: 8:00 AM – 5:30 PM
Tuesday: 8:00 AM – 5:30 PM
Wednesday: 8:00 AM – 5:30 PM
Thursday: 8:00 AM – 5:30 PM
Friday: 8:00 AM – 5:30 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews
Excellent hardware store and service. Years ago I called the service desk to get an 8 x 20 floating dock. There was wonderful man the next day drop the dock off at the landing. Then a lady at the shore got her motor boat out to helped take it to my cottage. Excellent quality floater. Thanks rolston for your service. Janet.
My issue is with the man at the customer service desk. the manager perhaps He did not seem to care about us or our situation . We were Give a quote by a contractor Friday of last week so today we went in to pay for it at this time he said he doesn’t have the product. That’s fair I understand that but when I asked him when it would be in he said “ when it gets here” He even said “that’s not my problem” when I explained I needed a better answer to best Coordinate the contractors and the machine rentals he never offered to help us get the material we needed. We explained that contractors were starting in two days I need it the material and again he did not seem to care.nnWe ended up calling the Burksfalls location and they were a great help with friendly service.nn*on a Side Note a majority of the customer service staff were wearing their masks under their nose or not wearing a mask at all. *
It has been very frustrating dealing with this business. We purchased a $14 000 dock a few years ago. We were never told that we should be letting the chain or ropes out to accommodate the winter freeze and have spent a lot of money fixing the dock and getting it back into position the past two years. When we investigated potential solutions, we were told that docks were now being built with access panels to allow dock owners to do this. We had Gerry come out over a month ago to get an estimate for getting access panels added. He said he would have an estimate to us in a week but despite several follow up phone calls and visits to Rolston’s in person there has still been no estimate. Fall is here and we have been left scrambling to solve this problem. If we were to do it again, we would not get a dock built by Rolston’s. They do not stand behind their product and, even when we were willing to spend additional money to fix a problem that shouldn’t have happened in the first place and were told again and again that they were will willing to help us and a quote would be forthcoming, there was no follow through on their part. If you want to avoid stress and false promises, go elsewhere.
Chris at customer service needs a pat on the back and a raise. He goes above and beyond the call for all his customers! One phone call and he is on it! People like him keep us contractors coming back! The rest of the staff also friendly and customer service oriented! Great job guys a prime example of northern hospitality!
We hired Rosltons to renovate a kitchen and bath for us and Karen was first rate to deal with. Went back twice to use them to renovate a shower area etc each time we were assigned to Jerry who never got back to us after waiting for months and months. Sent a follow up noote last week after not hearing anything since September and got an email reply saying he was too busy. Poor way to treat a repeat customer but they dont seem to care.
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