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Riverside South Medical Centre (NOT A WALK-IN CLINIC)

  1. Ottawa
  2. Ottawa Medi̇cal Cli̇ni̇c

Reviews, get directions and information for Riverside South Medical Centre (NOT A WALK-IN CLINIC)

Address: 665 Earl Armstrong Rd #3, Gloucester, ON K1V 2G2, Canada
Phone: (613) 822-0411
State: Ontario
County: Ottawa
City: Ottawa
Zip Code: K1V 2G2


Opening Hours

Monday: 8:30 AM – 4:00 PM
Tuesday: 8:30 AM – 4:00 PM
Wednesday: 8:30 AM – 4:00 PM
Thursday: 8:30 AM – 4:00 PM
Friday: 8:30 AM – 4:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info
Reviews
This is a great clinic, overall good communication and fairly easy to book.nMy family doctor, Dr Wangui, is top tier! Empathetic, kind, knowledgeable and VERY respectful. She may get behind on her schedule, but only because the takes the time to listen, to care for her patients. A true gem!nI was very sad to see that one of her peers showed less empathy when I was waiting for my last appointment. There was a lady who arrived late with two little boys who clearly had special needs. They were accompanied by a Social Worker or something like that. The mom had a hard time coming to the clinic and messed up the timing of their arrival, but he refused to see the boys, and she said they needed medication.nnI know I only have part of the story, but there was no help from the staff to either communicate with the mom, or watch her two kids while she tried to figure things out.nI know it’s not the front desk scope, but at that moment it felt like a “human” scope. I tried to help watching the kids, but it felt wrong not to have anyone from the clinic supporting those children while a single clerk tried to communicate with the mom and get the appointment.nThe fact that there were empty rooms inside makes matters worse, because they could’ve brought the family in, the clerk would be able to talk with the mom, the social worker would have better access to her and the children at the same time, and their situation would’ve remained confidential.nMaybe consider that approach next time, adding just a bit of privacy can go a long way to preserve someone’s dignity.
At first, I had a really good experience with this clinic, but things have gone downhill over time.nnDr. Linda Wangui is wonderful. I’m genuinely happy with her. However, the clinic staff/reception are very disappointing.nnIt’s hard to reach them by phone, and they have canceled or rescheduled my appointments multiple times without proper notice. The clinic is also never on time. I’ve had to wait 30–40 minutes or more every single visit before seeing the doctor.nnI was willing to overlook these issues because I liked my doctor so much. But recently, I had an appointment for my 9-month-old baby, and I arrived 14 minutes late. The staff refused to let us see the doctor, rescheduling a month later. For a baby’s checkup, timing really matters, and they showed zero flexibility or understanding, even though delays can easily happen when you have an infant.nnTo make things worse, they later sent me a $50 missed appointment bill. The staff’s attitude was rude and unhelpful, and overall, I’m seriously considering changing my family doctor and finding another clinic that treats patients with more respect and understanding.
I have the best GP in Ottawa and this clinic is superior quality and the standard is superb.As a former nurse in private practice this Dr outstanding g has helped me cope with many issues in a timely manner is friendly and cares takes time and is reasonable.nAll requests carefully sorted out mutually and done properly as should be and its a clean environment with happy staff.Thankyou.
**UPDATE**The clinic took me back on and apologized for the mistake. I still have concerns about the wait time to get an appointment usually at least a month out…nn~~~nnI was dumped by this clinic, it would seem, for seeing a doctor at a walk-in clinic.nnI had no idea this was an issue, as it was never communicated clearly to me. I didn’t even find out until my doctor moved locations and I had to re-roster with them before the new year. I called twice before the new year and both times they informed me that for some strange reason I wasn’t in the system and they would get back to me. They never did until today Jan 14 and then tried to blame me for not re-rostering before the new year. Then, in the span of the same phone call, the issue became that I saw a walk-in doctor three times for an issue that first arose when this doctor was unavailable due to the move.nnIt was never communicated to me until today in a brief phone call from the admin staff, that they were ending their relationship with me, or that seeing a walk-in clinic was something that affects their bottom line. I had no idea.nnIf they had simply communicated this, I would have happily obliged and delayed care to keep my family doctor. Instead I was left I the dark and blindsided for trying to obtain healthcare when needed.nnSuch a shame what healthcare has become in Ontario.nnI am also quite disappointed in this clinic’s inability to communicate with its patients. I am especially upset because I really liked the doctor and my partner are hoping to start a family soon and we felt like having a doctor who is familiar with you and your history is an important aspect of raising a healthy family. Clearly that doesn’t really matter in today’s healthcare landscape, the bottom line $$$ is the priority and all that matters.nnI have done some reading and this is apparently quite common practice in Ontario. From my understanding now, the FTO payment model is clearly flawed but what’s even more flawed is this clinic’s ability to communicate its significant implications with its patients as required by the College of Physicians and Surgeons of Ontario CPSO. It seems to me that doctors are overwhelmed with patients to the point where they are able to pick and choose patients in order to maximize profits by denying further care to any patient that undermines the efficiency of their funding by seeking more timely care at any point regardless of the context, regardless of the consequence for the patient because it comes at a cost to them. All of this without any notice or warning! I understand the system is overwhelmed in this province and that money is required to make the wheels go round but a little effort in regard to communicating the way the model works and the implications of a rostered patient visiting a walk-in clinic for an issue which originated during a transitional period when the family doctor was not at all available, would go a long way and probably save themselves a few headaches.nnConsidering I was already de-rostered without any notification, when I first called before the new year to re-roster; these CSPO regulations were not really respected, were they? :n“Where the patient has sought care outside of a rostered practice6n1. Where a patient has sought care outside of a rostered practice, physicians are advised to consider the factors that may have led the patient to do so including the physician’s own availability.n2. When considering ending the physician-patient relationship, physicians must first:n* provide the patient with clear information about their obligations within the rostered practice,n* provide the patient with an appropriate warning, andn* undertake reasonable efforts to resolve the situation in the best interest of the patient.n3. Physicians must only end the physician-patient relationship after these efforts have been undertaken, and after the patient has continued to wilfully seek care outside of the practice without appropriate justification.”nnWelp… I guess it’s back to the family doctor hunger games for me… wish me luck! :/
I had the privilege of being Dr. Boktor's patient and let me say, he exceeded my expectations. He was really attentive, took the time to explain the procedure thoroughly and answered all of my questions during our consultation appointment. I didn't feel rushed at all, not even for a second.nnYesterday, the procedure went perfectly. He and nurse Hannah Sorry if I misheard! made me feel so comfortable. They were both professional while making me feel as ease. I think it's also important to say that the young receptionist was also so lovely and helpful. This kind of care and attention is what makes people come back. I know I will.
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