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Riverside Bank

  1. Dutchess County
  2. Dutchess County Bank

Reviews, get directions and information for Riverside Bank

"Riverside Bank, a Wintrust Community Bank, offers reliable and convenient banking solutions tailored to our customers, their needs, and our unique community. No matter your personal financial goal or small business banking need, we can help. But, we also go above and beyond basic financial solutions because we believe a bank should be a true asset the area it serves. We invest in this area and the people who live here by hosting financial education courses, sponsoring community events, and throwing neighborhood cookouts. Our employees live here, work here, serve on local boards, and volunteer for local organizations. We work hard to better our community, and we take great pride in that commitment."
Address: 2064 New Hackensack Rd, Poughkeepsie, NY 12603, USA
Phone: (845) 463-2265
State: New York
County: Dutchess County
Zip Code: 12603


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Reviews
I am a coin collector, so when I get boxes of coins from other banks, I obviously have a LOT of excess coins to go back into circulation. I almost always come here to dump of my coins in a FREE COIN COUNTER! This is HUGE. In all of the other banks around, I have to customer wrap the coins. Now the reason I give Riverside Bank Instead of Is because the customer service from a few employees isn’t the best, but some is OUTSTANDING! If I could give 4.5 stars, I would, so 4 stars it is.
I still waiting for my new debit card. Have a storage unit and told need to up date fuliles. Cards says 9/22. Bank teller said good till the 16th. I have to do all the hauling. They had interns with no person skills at the bank
Very dissatisfied. It's a convenient location for me that's all. Multiple times my checking account numbers don't add up even when I don't write a check for 2 months. When asking for an explanation from the personal banker she simply asked if I keep detailed records of my account balance and provided no reason for the discrepancy. They just look at me saying nothing after my answer of "yes." I ordered checks from the personal banker and they never came. Waited and eventually went in to speak with the same lady to get the same response "they've been ordered." Waited another month to get no checks. Eventually I went to the bank manager who told me they were never ordered. Recently attempted to set up a auto pay and was told it was set and didn't need to do anything else. My bills accumulated as it hadn't been set up. Went in to sit down with the lady who set it up and she walked me through what needed to be done on the computer. I was told the bill was paid now and the auto payment now was set. Called the company which was supposed to have gotten the payment and it wasn't paid despite the banker telling me it was. Had to go back again and cancel the auto payment with the bank. Starting to think these women are purposely doing these things to me and considering taking my money elsewhere.
horrible customer service. All calls are routed through a Wintrust call center, and NO ONE knows what they are doing. Dropped calls, long phone calls just to get something very easy done, no one calls back. Your website is also horrible. My mom has several accounts with this bank, but they're going to be moved elsewhere
Staff always friendly and polite. I love their Junior Savers account.
Everything about this bank is fair and their customer service is impeccable!
Always great customer service
Great people to do business with
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