My name is Sarah, my dad was in your hospice wing for about 2.5 weeks before his passing on October 5. I just wanted to reach out and thank you for the amazing compassionate care that many of the hospice staff showed my dad and my family. Specifically a nurse named Kinley.nnKinley, thank you for the beautiful care you provided for my dad. I spent many evenings sitting with him and the high level of care and compassion you provided him was so amazing. The way you do your job is wonderful. I'm sure it is not an easy job but you seem to see the whole family unit not just the individual in the bed. And I thank you for that. You always spoke to my dad, not about him, and one specific memory I appreciated was when you so kindly and gracefully took out gunk from my dad's eye because he deserved that level of care. Thank you for telling me things without sugar coating it. And being real. These all might be simple basic things for you but for myself, you were an angel and so incredibly helpful through that tough season of life. Thank you for everything!nnAgain, thank you to all the hospice staff for helping my dad transition with dignity and love around him. Your job is not easy I appreciate all of you for doing the hard work.nnSincerely,nSarah
Many of the staff at Rivercrest were kind, but kindness only goes so far when the basics of care are missed. A loved one stayed here in the hospice wing for a short time, and what we witnessed was heartbreaking. Small but essential things were constantly overlooked including making sure they were warm, comfortable, repositioned, and responded to in a timely way.nnHospice care is supposed to ease stress for families, not add to it. Instead, we felt like we had to constantly watch over and advocate for our loved one just to make sure basic needs were met. That is not how end-of-life care should feel.nnWe often found our loved one in the morning with no blankets they had been folded up and placed out of reach, no access to water the table was pushed away, and left in the same position for hours.nnWhen I calmly raised these concerns with a nurse, I was met with defensiveness instead of compassion. Rather than listening, she focused on being right - even questioning whether the patient had said they were cold, as if visible discomfort wasn’t reason enough to act.nnAt one point, a staff member entered wearing strong perfume, which violates AHS policy, making it difficult to breathe. This showed a complete lack of awareness about how every detail affects patient comfort and dignity.nnThe “family room” offered very basic amenities, and while the food was slightly better than the hospital, it was nowhere near what you’d expect from a hospice meant to provide comfort in someone’s final days.nnWe were deeply grateful to move our loved one elsewhere, to a different hospice that showed true compassion, professionalism, and humanity. Rivercrest, on the other hand, left us disappointed, concerned, heartbroken and exhausted. The small things matter most at the end of life. Here, too many of them were missed.nnWould not recommend. Do not bring your loved one here.
This is a horrible place to house your loved one. Our family member was dropped while being transferred from her bed to Broda chair. They waited 24 hours before having portable x-ray come in and calling for an ambulance transfer to hospital. They originally told us she fell. Our family member is non-verbal and non-ambulatory for the past 10 years. HOW COULD SHE HAVE FALLEN!?! When ambulance crew arrived they finally admitted that she was dropped. The staff did not do a thorough assessment of her injuries and therefore it was not reported that she also had a head injury. Therefore once she arrived at the hospital a CT scan of her head was never done. In addition, she a shattered humerus and displaced fractures of her tibia and fibula. Due to her advanced age, surgery and casting was not an option and she was sent back to the facility with splints on her arm and leg, as well as Morphine for the pain. Once back at the facility the family asked that she not be moved and to be left in bed to rest. Instead the staff forced her broken limbs into a dress instead of leaving her in the comfortable hospital gown. They provided the most minimal care possible when she returned to the facility. An incident report was done but was found to be insufficient so a third party was brought in to do one. This so called CARE facility has the absolute worst communication with family members that I have ever encountered. Meds were not given on time and positioning of the patient for comfort was non-existent. The family provided all the comfort measures. This facility did NOTHING!! Subsequently, our family member passed away one week to the day of being DROPPED by their staff. As far as I'm concerned, it is my opinion that Rivercrest killed our family member.
Our family is so grateful in the care for our father in his last days. Graham made us feel welcome right from the start. The staff were amazing and accommodating. Thank you all for your kindness and compassion!!
I took me a long time to post this as our experience with Rivercrest was extremely traumatic and disappointing. Our family member died there last summer after being there for only 5 days. They were supposed to be checking his urine output. He never urinated the entire time and ended up with kidney failure and also bacterial pneumonia caused by aspiration and died a couple days later. I had asked for them to send an ambulance because I knew something was wrong. His left leg was swollen and he was guarding his very distended abdomen. Not one staff member noticed this. They were also feeding him too fast and he aspirated his food when the HCA walked away, while he was still chewing his food the day before. I asked for them to investigate why this happened, after he died, because we wanted answers and they never got back to me. I highly recommend watching over your family members if they’re living there. Also, if any of the management at Rivercrest see this, I’m still waiting for answers.
Dow Chemical Canada Ulc
93 miles
I find it very concerning that a chemical company responsible for hundreds of thousan...
