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Ricci Hair Co.

  1. St. Albert

Reviews, get directions and information for Ricci Hair Co.

Address: 5 Giroux Rd #360, St. Albert, AB T8N 6J8, Canada
Phone: (780) 458-2026
State: Alberta
County: Division No. 11
City: St. Albert
Zip Code: T8N 6J8


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Reviews
I have been a Ricci Jasper Ave customer for years and it is exceptional. Tonight I tried Ricci in St. Albert as I recently moved. Unfortunately it was not a good experience. I had showed my stylist a picture of a dark brown colour with very few low lights. We were in agreement of the look I was going for. Unfortunately, the end result was a black base with dark blond streaks all around. My stylist and I discussed that this was not as per the picture and her manager offered a re-do for another day for a 2-hour colour. Considering I had showed a specific picture, it was not delivered, and a re-do was going to cost me an extra 2 hours, I asked for a 50% discount. A $30 dollar off was offered by her manager, and when they could not be flexible, the manager said I could just pay for the $50 cut. He was polite, but from his handling of this situation, I gather that the customer is not his and the company's first priority, instead it is profitability. It also meant that they did not care if I did not return to this salon ever again. This is unfortunate, as I work for a construction company. When we fail to deliver, we own up, and do take a margin hit or a loss. I would expect the same for the service industry. So tonight, I am disappointed and will not return to Ricci again.
8 years ago (09-06-2017)
love everyone. especially STACEY!
11 years ago (31-12-2014)
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