Resolute Bank

I was contacted by these people for a quick and easy refinance, but after four months later they still couldn't get a refinance done and it was because they didn't understand how to handle or do a USDA loan, then finally it was guarantee that the loan is going to close and was told "Do not make your mortgage payment this month we will be closing this month for sure." and then the last day of the month they informed me that we're not gonna close and you need to make your mortgage payment unfortunately the last day the month was a Saturday so therefore the mortgage payment couldn't get paid on time and now the refinance is no longer going to take place due to their negligence because of a late payment.I would call and leave message after message after message anywhere from 5 to 10 a week with no return calls or emails from the loan officer, finally getting a hold of a manager who would promise to call back that day and I wouldn't even hear from them for at least another day or two. Extremely unprofessional and I would never refer these people to anybody whatsoever complete and total waste of my time not to mention now I have a ding on my credit that I have never had in the last 15 years.
1 7 years ago (27-10-2017)

Very poor lending practices toward first time homeowner and grant buyers. Disrespectful senior executives, when it comes to resolving issues. Loan originators are incompetent. Bottom line, as the seller of a property, I worked 2 months to sell my home to a first time grant buyer who was told after paying for 4 extensive inspections and 2 appraisals, that she would not be able to purchase her home because her DTI would not cover the mortgage insurance. This should have been identified 3 contract extensions ago, in the beginning. 3 agents, the seller, and myself are sure to inform everyone to stay away from this lending institution. Each extension, the loan originator had forgotten a critical piece to securing the loan for the buyer. Unbelievable.
1 7 years ago (09-08-2017)

Was very professional.
5 8 years ago (24-04-2017)