Real Canadian Superstore

Translated by Google It's been a while since my last visit, and I noticed quite a few changes. There's a much wider selection of Taiwanese products at T&T now, which is great, though it feels like some other brands have scaled back. Overall, the store feels much cleaner and more spacious, and the displays are well-organized, making it very easy to shop.nnIt's been a while since I've been here, and there have been some changes. I see a lot of Taiwanese products from T&T. The variety has improved, but conversely, it seems like there are fewer products from other brands. I liked how the displays are neater, more comfortable, and easier to browse.nnOriginalnIt’s been a while since my last visit, and I noticed quite a few changes. There’s a much wider selection of Taiwanese products at T&T now, which is great, though it feels like some other brands have been scaled back because of it. Overall, the store feels much cleaner and more spacious, and the displays are well-organized, making it very easy to shop.nn . T&T . . .

Waited almost an hour from 11am-12pm to get infant formula from the locked case at this location. 2 workers were there and they pushed the help button to get a worker with a key to come. They left and l waited and no one came for a while, so l pushed the button again, and waited and no one came. Eventually, l went to the cashier who said l had to go to customer service and l went to customer sevice and they told me to wait in the formula isle that they will page someone to meet me there. I went and waited and pushed the button myself 3 more times. I waited 25 mins, then I called the store on my cellphone to speak to customer sevice while l was standjng on the formula isle and told them no one came and they tole me to wait someone will come. I said I'm not waiting anymore, someone can bring me the box at customer service. I took a picture to show them. I asked for a chair once l got to customer service as my back hurt from standing for so long. I sat and waited, they came with the wrong box, then l had to wait again and they finally cane back with the right box. Then they couldn't ring it up properly and finally they did and l asked to speak to the manager about what happened. The manager said they tried pushing the button and it worked. They asked if I knew how to push the button properly, which l think is rude, but l had watched the first workers push the button and did it like them. It is 1 button, which is self explanatory. If the manager could push the button alright then so can l, but if he feels the button is not user friendly, he should ensure that isle is stocked with workers or change the system to a more user friendly verison, like a phone or no locks. I asked how long does it take for workers to respond, he said it should take 2 mins and he spoke to 2 workers. I said there's an issue and you're the manager, maybe they are coming for you, but that wasn't my experience. No one came for me. I asked what happened and he said he will find out. I said you just spoke to 2 workers, you didn't find out what happened? He said he could call me, l said l have already missed my appointment so I will wait here while you go find out because I would like to know what happened. He left and came back and said the worker left the walkie talkie on the cart and will receive disciplinary action. I said what about me, what will l receive for my wasted time. I said I would like a discount on my formula purchase, he said he can give me a $20 voucher for my next purchase and to go staright to customer service someone will bring me formula every time and say the manager said. That formula is $83.99 full price so $20 is nothing, but l will take that and see how it goes. Maybe there is so much formula theft at this location because the workers are not working and the manager doesn't carr to find out right away what happened. I saw many workers standing around. Other superstores I have been to don't lock their formula cases. Maybe this store should do some internal investigations. It's the one closest to me, but perhaps l will take my voucher and go to a different location. They don't even have chairs for waiting. I had to ask for one as l was having contractions from all the standing but I needed it b.c. I was out of formula and the last time I went there, they werr out of formula. So l ran out, they are out of stock often. To treat parntls like criminals because they have incompetent staff so parents suffer, is unacceptable.

Very accommodating staffs specially the white guy on the meat section we always ask for a slab of pork belly and he always prepare it for us inside the butchers area . KUDOS to you

I’ve been shopping at this location for over two years since moving to Abbotsford. I can’t express more how friendly and caring the associates are, many who have been there since I started going. It is clean, organized and the new reno is amazing. Thank you so much for making grocery shopping an amazing experience!

Superstore used to be so good and courteous. Now they don't even have a scooter for disabled people and when I asked if maybe somebody could go back downstairs to get me a cart they refused. So what is it? The management what that's changed? The people have changed and now there is no service for the people especially the disabled. Like what is that? I guess they don't care if they lose business.nSuperstore is no longer my store to go to .Eventually. A lot of people will be doing that and maybe they'll look at why this is happening. Never used to be like this.nnSo sad yet another store gone downhill just like Walmart!