Real Canadian Superstore

Waited almost an hour from 11am-12pm to get infant formula from the locked case at this location. 2 workers were there and they pushed the help button to get a worker with a key to come. They left and l waited and no one came for a while, so l pushed the button again, and waited and no one came. Eventually, l went to the cashier who said l had to go to customer service and l went to customer sevice and they told me to wait in the formula isle that they will page someone to meet me there. I went and waited and pushed the button myself 3 more times. I waited 25 mins, then I called the store on my cellphone to speak to customer sevice while l was standjng on the formula isle and told them no one came and they tole me to wait someone will come. I said I'm not waiting anymore, someone can bring me the box at customer service. I took a picture to show them. I asked for a chair once l got to customer service as my back hurt from standing for so long. I sat and waited, they came with the wrong box, then l had to wait again and they finally cane back with the right box. Then they couldn't ring it up properly and finally they did and l asked to speak to the manager about what happened. The manager said they tried pushing the button and it worked. They asked if I knew how to push the button properly, which l think is rude, but l had watched the first workers push the button and did it like them. It is 1 button, which is self explanatory. If the manager could push the button alright then so can l, but if he feels the button is not user friendly, he should ensure that isle is stocked with workers or change the system to a more user friendly verison, like a phone or no locks. I asked how long does it take for workers to respond, he said it should take 2 mins and he spoke to 2 workers. I said there's an issue and you're the manager, maybe they are coming for you, but that wasn't my experience. No one came for me. I asked what happened and he said he will find out. I said you just spoke to 2 workers, you didn't find out what happened? He said he could call me, l said l have already missed my appointment so I will wait here while you go find out because I would like to know what happened. He left and came back and said the worker left the walkie talkie on the cart and will receive disciplinary action. I said what about me, what will l receive for my wasted time. I said I would like a discount on my formula purchase, he said he can give me a $20 voucher for my next purchase and to go staright to customer service someone will bring me formula every time and say the manager said. That formula is $83.99 full price so $20 is nothing, but l will take that and see how it goes. Maybe there is so much formula theft at this location because the workers are not working and the manager doesn't carr to find out right away what happened. I saw many workers standing around. Other superstores I have been to don't lock their formula cases. Maybe this store should do some internal investigations. It's the one closest to me, but perhaps l will take my voucher and go to a different location. They don't even have chairs for waiting. I had to ask for one as l was having contractions from all the standing but I needed it b.c. I was out of formula and the last time I went there, they werr out of formula. So l ran out, they are out of stock often. To treat parntls like criminals because they have incompetent staff so parents suffer, is unacceptable.

I’ve been shopping at this location for over two years since moving to Abbotsford. I can’t express more how friendly and caring the associates are, many who have been there since I started going. It is clean, organized and the new reno is amazing. Thank you so much for making grocery shopping an amazing experience!

EDIT***went in yesterday to grab a few things for dinner and saw a rotten oranges ‍ come on superstore step up and take some pride in your store ffs!!!nWe went shopping here today and saw a whole entire case of bold and spicy mustard expired 2 days ago. Now i know why the mustard I bought previously expired so fast.all the other mustards expired within 2 weeks.nCheck the expiry before you buy anything!!!

Found a deal on Christmas wrapping paper today for $4.94 with a limit of 12, so I purchased 2 rolls. Came home to see I was charged $12 each. Couple hours later I returned and informed the customer service girl of the error and she scanned them at $3.44 each. She mentioned there was a scanning issues earlier and it’s been fixed. So I was like even better but also there’s a Universal Code of Scanning with Loblaws. She was unsure so she asked her front end supervisor Danielle. Right off the hop Danielle was short and rude with me. She said I will go to product to check the signs and bar codes and expiry. I also walked over there as previously there was 4 signs on the wrapping paper with 2 different sections with boxes filled with them. She’s like there’s no signs so I cannot honour it. I was taken back as couple hours ago I was charged $12 when I clearly saw the signs and now they’re even cheaper $3.44. She’s was just refusing tolisten and was very rude so i informed her I am fully aware of loblaw policy as I worked years back, then she said to me I’ve been here for 20 years. I asked for a manager and she kept repeating herself so rudely. The manager honoured the one roll free as per the universal scanning code and I paid for the one, exactly what I kept saying from the start. Danielle was beyond rude and provided the worst customer service. She could have been kinder or had a different delivery and possibly listened to what I was trying to explain.

Very accommodating staffs specially the white guy on the meat section we always ask for a slab of pork belly and he always prepare it for us inside the butchers area . KUDOS to you