RBC Royal Bank

Perfect

No way to speak to a receptionist, to speak or leave a message for a representative.

This branch has a completely bilingual telephone greeting, although it is in a French-speaking city. This harms French as a common language in Quebec, in addition to harming the integration of new arrivals.nnFurthermore, it is impossible to file a complaint and when we try, we are laughed at.

Unreliable service, we charge fees, even if I don't have RBC insurance under my belt. Do not do business with this bank, and worse since I arrived in the city of Shawinigan. Is it ALSO because of the pandemic, or the incompetence of certain people....... Really not strong.

We go grocery shopping, I pay with my card and I have a payment that will go through the next day, my girlfriend transfers the money to me at 6:10 p.m. the next day, my account indicates that the payment went through. The next day, I arrive to pay for something and boom, it doesn't work. I look at my account and the payment was declined. I call the bank and they tell me we're sorry but after 6 p.m. the day is over for us. So, that's why he refuses!! $45 in fees plus the inconvenience and the bank won't reimburse me.... 8 years that I've been with you, how much $$ have you done on my back???? I'm going back to my old bank who granted me a loan and not you! they deserve to have my money