RBC Royal Bank

Had a run in with a faulty ATM resulting in me being shortchanged several hundred dollars. Called the 1-800 number and received friendly, professional service indicating the issue would be resolved soon and that I should go in to the branch. Went into the branch, spoke to a teller and was told an investigation was under way and the money would be deposited in my account if they audited the ATM and discovered things were wrong. A week went by and nothing changed, so I went in and spoke to the branch manager. She was fantastic and immediately addressed the issue for me, fully admitting that it was super unlikely I was trying to rip them off given that I'd been a client for decades and had half a dozen services through them, including mortgage and car loan. It was a refreshing amount of respect and common sense. I wish the ordeal hadn't lasted as long as it did, and I'm fortunate that I was financially stable enough to be able to survive without 1/3 of my paycheck, but overall the experience left me with a continued positive view of RBC.
10 years ago (11-02-2015)

Amazing costumer service, best bank.
9 years ago (15-06-2016)

Slow,And horrible management help.
8 years ago (29-11-2016)