RBC Royal Bank

Although I have had pleasant experience with this branch's tellers before, I give it only two stars because of the absolutely awful costumer service I received today. I visited a specialist at this branch to open investment accounts. The specialist provided little info, and I had to ask questions all the time. And every single time I asked a question, she was aggressive. She treated like I had to know all the details including rules, policies, and all the Restrictions, and my questions were stupid. I said I could have open all the accounts myself online, and the reason I was there was to learn more about these accounts. Then, she angrily said: "This is what I am doing, and I don't know what else to do." That was absolutely unacceptable and unprofessional behavior. I only wasted my time!
8 years ago (16-01-2018)

Horrible service. Unreasonable waiting time. Waited 25 minutes with just one person ahead of line, and all tellers open. They're more interested in socializing with fellow employees than helping customers.
7 years ago (05-02-2018)

Absolutely garbage service. I was there for an HOUR, when there were only maybe 6 people in line. This was the worst experience at any bank I've ever had, and as a brand-new RBC customer, I totally regret my decision to join (this is the only bank location I can access).
8 years ago (24-09-2017)

Service is so slow. It took almost all my lunch hour:-(
7 years ago (30-01-2018)

Great service however in end of month its a long wait
8 years ago (30-11-2017)