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RBC Royal Bank

  1. Gibsons

Reviews, get directions and information for RBC Royal Bank

Address: 900 Gibsons Way #33, Gibsons, BC V0N 1V7, Canada
Phone: (604) 886-5400
State: British Columbia
County: Sunshine Coast
City: Gibsons
Zip Code: V0N 1V7


Opening Hours

Monday: 9:30 AM – 5:00 PM
Tuesday: 9:30 AM – 5:00 PM
Wednesday: 9:30 AM – 5:00 PM
Thursday: 9:30 AM – 5:00 PM
Friday: 9:30 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

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Reviews
My experience with the Gibsons branch is only positive. All the staff members are friendly and helpful, and the manager is hands on (amazing these days) when I have an above and beyond problem. I love that. This is a great branch. We're lucky to have it.
8 years ago (15-10-2017)
Consistently receive exceptional service at the Gibsons branch, the staff are friendly, helpful and knowledgeable. The branch has a very good friendly feeling when you walk in, the staff greet me by my name. Last time I was in the manager helped me, she was so helpful & personable. So glad it's my bank!!
8 years ago (17-09-2017)
Worst customer service experience ever. They seriously need to learn a thing or two from the Sechelt branch(which is by far the best customer service I've received from a bank!). The Gibsons location is consistently rude and unhelpful. The first time I went there, no one greeted me. The lady who helped me did not say hello or even smile, she just stared at me and then asked what I wanted. I smiled, explained that I wished to take out the money from my TFSA, and she proceeded to show me how to do it myself online(without asking if I wanted to be shown). So what is her job for if not to help customers? I then asked her if I took all the money out, whether the automatic withdrawal to the account would be affected. She said no. The next month I received a letter saying I'd closed my TFSA. Which also in turn cancelled my multi-product rebate - making my account cost more! Ugh. Another time I went in, I watched the same lady be immensely rude to a nice old man. Both times she conveniently wasn't wearing a name tag, or it wasn't visible. I've still never been greeted there, and only about half the staff smile. I regretfully referred my friend to RBC (prior to using this location), and she has had consistently bad experiences with this branch too. I am just about ready to take my money elsewhere.
8 years ago (14-07-2017)
A serious issue came about as a result of lack of communication came from this branch, costing me $930.00. The bank manager did not pick up the phone at any time (8 calls during business hours - phone just rang) and did not return messages left. As I live in Ontario I wasn't able to walk in and speak to her directly, and I was forced to speak with a generic customer service line out of a call centre after two weeks of trying to rectify remotely. 20 years with RBC and now I am leaving due to lack of care and concern from the manager of this branch. The overall experience of being ignored was brutal.
8 years ago (17-04-2017)
I've had good experiences here
8 years ago (26-08-2017)
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