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Reviews, get directions and information for RBC Royal Bank

"We have the largest network of branches and ATMs in Canada so you'll always have quick and convenient access when you need it.Many of our branches have Saturday or evening hours for your banking convenience. Need to deposit cash or cheques after hours? Night Deposit Services are available at most branches. Looking for a Loan, Mortgage or Investment advice? Book an appointment at a branch to get started."
Address: 29 Huron St, New Hamburg, ON N3A 1K1, Canada
Phone: (519) 662-1263
State: Ontario
County: Waterloo Regional Municipality
City: New Hamburg
Zip Code: N3A 1K1


Opening Hours

Monday: 9:30 AM – 5:00 PM
Tuesday: 9:30 AM – 5:00 PM
Wednesday: 9:30 AM – 5:00 PM
Thursday: 9:30 AM – 8:00 PM
Friday: 9:30 AM – 6:00 PM
Saturday: Closed
Sunday: Closed


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Reviews
I have been going to this branch ever since I opened my first bank account as a kid, it has always been great service. Recently I had some issues with RBC's online website and App and needed to go in twice and Hemang Joshi and David Lau did an absolute incredible job of assisting me with my issue and in a timely manner. They really just went above and beyond and although I don't go into the branch very often anymore, I am glad to know there is a great team there waiting to help if I do! Thanks again!
Hemingway Joshi gave me amazing service. He handled my business requirements perfectly! Kudos to Hemang-:
Rajradhika Malhotra truly provided the most amazing and best experience. She was very personable, and offered advice. She went out of her way to make the experience amazing. I truly cannot thank her enough for all her assistance and handling of things way quicker than I expected. I hope to continue with her for my future banking needs.
Jody Ross is and will forever be my mortgage specialist of choice. Make sure to look for her and no one else when you need a mortgage. I work in automotive sales and finance and I know great service when I see one. She helped me with my recent purchase and she was beyond awesome. One of the most efficient and effective people I have dealt with. She gets things done fast and proactively gives you updates. She is honest, reliable and motivated to help her customers get the best option they have available. I am an extremely happy client.
I'm generally an online banking kind of gal, but I made an appointment with Shane Parker to set up a business account and I was blown away by the customer service and the extra mile that he took when meeting with me. He was extremely personable and helped me find solutions that were tailored to my small business. I also email him a few days after we met and he responded extremely quickly and helped with my questions. I would definitely recommend RBC and booking with Shane Parker for any business banking needs that you may have. Thank you RBC New Hamburg!
Hemang Joshi was extremely helpful when I needed information about my mortgage. Thank you!
Jody arranged our mortgage and explained the process every step of the way. Always making sure we had the best rate available. Shane was also great in setting up a new bank account for us and is always available to help & discuss our banking options. Excellent experience
After RBC contacted me to review my banking I have with them, we set a time and day. RBC was supposed to call me at the time which I took time of work for. After not receiving a call, I called in and reached someone after 20 minutes. The person said that the first person never set up the appointment, but someone will contact me to make this right. One week later, and still no phone call. If you are thinking about switching to RBC, think again, I have been with them for 8 years, almost every annual financial review is with another new employee!
Customer service and quality of service is absolutely garbage. For a lack of better words. I wish I could give zero stars. It never use to be like this. I’m seriously considering pulling all my assets, investments and products from RBC to another bank. Train your tellers better.
Very disappointing...the teller staff are amazing!...I'm in customer service and I deal with people every day... some people can do it and some can not...some people are just made to stay in their office!! It was an awful experience!! Again very disappointing!
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