RBC Royal Bank

This review is long overdue. I visited this branch in June while in town on a job (I live in West Kelowna) and Dennis Matsuda was the Manager of Client Care at the time. I see that he is now the Assistant Branch Manager in Maple Ridge, and from my experience, rightfully so! I was in the middle of purchasing our first home, and our realtor had advised that I would be able to make the deposit funds available to him in the form of a bank draft at my Kelowna branch for pick up. Unfortunately, the first RBC branch I visited that morning told me that this was not possible (the branch on the Barnet Hwy at Johnson St). I called my realtor on the spot and he said he had done this before with RBC for other clients and for me to ask again. The teller was polite but firm in saying they wouldn't do this due to some vague reason. I became upset since time was of the essence and asked her to please ask her boss or supervisor. The answer was no. With tears in my eyes, I left and decided to try the Port Moody branch. I was especially upset because I had moved all my accounts and funds from another bank to RBC because I had heard great things, and felt that this minor thing should be so simple to do. So as soon as I got to the Port Moody location I asked to speak with a manager, and was promptly welcomed by Dennis Matsuda, into his office for privacy as he could tell I was upset. I explained everything, including the urgency and how I needed to get to my client's shortly. He simply called my contacts at the Kelowna branch explaining that I was there with him, and the situation, and as expected, my lovely Kelowna contact, Leslie Mellander, jumped into action and made it happen for me in a matter of minutes. I just had to show my ID and sign a couple of forms which Dennis then sent to Leslie as proof. All my stress was wiped away and my faith in RBC was renewed, just like that. It really is that simple, provide outstanding customer service and customers will be happy! So, thank you SO much to Dennis Matsuda for turning my day around 100%, I'll always be grateful. It's only a matter of time before you become a Branch Manager!! You are a true and genuine professional and I wish you all the best in your future endeavours. And thank you to the Port Moody RBC branch for having hired Dennis in the first place!
7 years ago (18-01-2018)

Expect Absolutely The Worst Customer Service @ this branch; While standing in the line up of only 6 ppl that the Branch Manager of this RBC started to walk down the line up asking each person what their nature of their visit was & would recommend to use their ATM Machine instead of going to a teller❗ WOW This is coming from their branch Manager🙈Instead of opening another cash herself, she has this kinda wrong attitude 😳; STAY AS FAR AS POSSIBLE FROM THIS RBC BRANCH unless your ready to bark back @ them.
8 years ago (31-01-2017)

Decent fees, and nice staff.
8 years ago (15-05-2017)

Staff are very helpful and friendly at this branch.
8 years ago (18-01-2017)

It's a bank and they are great if you need money. :)
10 years ago (20-12-2015)