RBC Royal Bank

This branch amazes me. Now that the downtown branch office is closed and this is the only one available you would think they would be more customer service focused .... but alas NO. Twice no less I was simply wanting to ask if they had their yearly desk calendars available and there had to be no less than fifteen people in line waiting and only two tells working. There wasn't one other person visible anywhere. There is no customer service desk at all. And not only that, both tellers saw me waiting just to ask a question and ignored me completely. Needless to say I left. Others that were coming out of the branch commented "good luck getting served in a reasonable time". Why anyone banks with RBC at this branch is beyond me.
7 years ago (05-12-2017)

This is a busy place, but every time I’ve been, the staff cares. They are happy to help and go above and beyond. The branch is clean, and well designed to allow for the high traffic that comes through here.
7 years ago (10-12-2017)

Worst bank branch in orillia. Not do your finances here. I have large amounts of funds in my RBC account I can’t even withdraw my F**king my money without being asked “where did you get your money from”. Plus there customer service is Horrible. Ever since they closed the downtown branch. Anyways I closed my RBC account and when to td instead. I am very displeased with the service I received from RBC. So please take your finances/money somewhere else!!!
7 years ago (22-01-2018)

I use this branch for an estate account. I always get terrific service. They offer suggestions and better ways to get my business done.
7 years ago (24-11-2017)

good luck getting anyone to answer a phone a their customer care centre or local branch. had nothing but terrible service since the day we switched to rbc
7 years ago (17-11-2017)