Rôtisserie St-Hubert

This was a delivery. I asked for 2 quart poitrines, 1 quart cuisse and 1 quart cuisse gluten free. When the delivery arrived, everything was in the same box, no bread, no sauce. When I called to complain the manager of the restaurant said “I can’t give you a refund because we give the bread and the sauce for free”. What kind of answer is this from a manager?? I didn’t ask for a refund but it’s the second time this happens to me and on the bill it’s specified that there’s only one gluten free options and that the other ones should have sauce and bread. The manager told me she was the one to make my order but it wasn’t her fault. Nothing was her fault. Never said she was sorry for what had happened and it’s because it was busy. So much for service a la clientele She should not be called a manager. She had no professionalism and was not polite at all! You have definitely lost clients!
1 7 years ago (22-01-2018)

The only reason I'm giving this place 1 star is because I cannot give it a zero star review. I'm at lost for words when it comes to the service at this place. My cousin reserved for 40 people at 5h30pm. We arrive, no section is reserved for us. They set up a section and only 20 seats were available. We were finally able to sit down and give our order right away. Then we wait... and wait... and wait. 2 and a half hours later, we still have no food on our table. All we're being told is "sorry we have 4 groups tonight". If that was the case, they should have the staff to supply those 4 groups. 12 people are working in the kitchen and the disorganization is unbelievable. I feel bad for my cousin as this was for her son's birthday and the children are complaining that they're hungry. The adults are starving also. Almost 3 hours in and the food is finally coming out. Not coming back here again.
1 7 years ago (14-10-2017)

Worse st Hubert ever. We showed up for a birthday party at 5:30pm and reserved for 40 they only placed 20 seats.. we were only able to order at 6:30pm and im writing this review while still waiting for the food and it's 8:00pm. This place isn't organized and I would recommend don't waste ur time. Also they told the person who reserved and double checked the week before 1yr old B'day party well give 10% off for the trouble... Update it's now 8:30pm still no food and they said there excuse they have too many orders...
1 7 years ago (14-10-2017)

The staff is not professional at all, the service is long even if the restaurant is empty. At least the food is standard since this is a franchise. The manager is there to catch up all the mistake of the staff. I im wondering how can it take 1h30min for dinner during the week this is unacceptable. The owner should make a clean up in is staff to reach st-hubert standards.
1 7 years ago (05-12-2017)

Friendly and helpful staff. Food was good
4 7 years ago (02-01-2018)