Primacy - Milton Family Care Centre

After reading the many reviews on here i was concerned about going to this medical centre... I went on Friday as i was close by and found it to be very good. The receptionist was courteous and prompt. I was brought to the back and met with Dr. Sefin who was a great physician. I was asked to come back for a follow up on the Saturday which i did do and brought my son with me as well. Reception advised that my son could not be attended to unless the doctor was willing to see him as was close to closing. Which i fully understood. Luckily we were both looked after by Dr.Sefin. Anyhow it was a great experience both days as a walk in patient.
7 years ago (08-04-2018)

So dissipointed with the customer service. It's posted that they close at 9pm but when I got there at 7:45 they were not taking any more patients. Even thought there was only 4 people in the waiting room. The woman at the counter was more interested in her cell phone conversation.
7 years ago (09-04-2018)

Can hardly hear or understand reception person. Waiting room full and not enough seats!! Wait for ever and then wait again when you go into the back. No staff!!! How is place still open? Only option on a Saturday at 5pm because all other places in Milton are closed. Hire more staff!!!!
8 years ago (28-10-2017)

Receptionist does not respect patient time waiting in line and lets her contacts IN WITHOUT ANY WAIT TIME. Then she lies about it. Here's what happened when I came for a walk-in on August 6, 2017. The queue was quite long, I drew number 110 and I was told the wait is about 2 hours. Everyone needs to have the number in hand and there is no association between the number and the patient file. Some patients left in the meantime so the receptionist advances to the next number without calling the name. If you miss your spot, you need to get a new number and get back in queue. The number just before mine comes and there is no response. I knew who had taken it just before me and did not see the person there, so was hopeful I will finally go in after 2.5 hours wait. However, instead of advancing to the next number, the receptionist calls on "Jennifer" a teenager and her mom. I confronted the receptionist asking if they had number 109 because I remember someone else had taken it who was not there and I did not see Jennifer or her mom holding any number or her checking it. They also did not react when 109 was displayed on the screen as they were looking at it, until the name was called out loud. She said Yes twice, they were 109. When my turn comes next, I ask the same receptionist if she knows my name. Receptionist says, Yes, you are 110. (not my name!) I asked her how come she does not know my name but she knew Jennifer's just before. Her answer was because Jennifer did not respond on time, so she called her out by name. My next question was why she did not call out on any of the other patients when they had missed their spot? No answer to that. She was not at all happy that I caught on what she was doing and confronted her. The trick is when someone leaves the queue, there is an opportunity to sneak someone in without anyone noticing. It is extremely unfair as this individual would otherwise be at the end of the queue, and it represents utmost disrespect to everybody else waiting. Having said that, all respect for the doctors. They are knowledgeable, respectful and pleasant.
8 years ago (08-08-2017)

Worst walk in clinic in with in the GTA - they are an OHIP grabber the doctor just see you and sends you on the way... Go to your family doctor instead
7 years ago (27-03-2018)