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Pontillo's Pizzeria

  1. Cortland
  2. Cortland Pizza

Reviews, get directions and information for Pontillo's Pizzeria

Pontillo's Pizzeria

About

Established in Cortland since 1982, we are one of the oldest pizza shops in the area. We have delivery, take out and dine-in. We also have private parking and online ordering.



"We do not support 3rd party online ordering. *Order at you’re own risk* Please our website platform to place a web orders, we do not charge a convienence fee. Also, the google menu is out of date, and cannot be edited at this time. Use our official website for up to date prices and menu."
Address: 124 Groton Ave , Cortland 13045, NY, US
Phone: +1 607-753-3655
State: NY
City: Cortland
Zip Code: 13045


Opening Hours

Monday: 11:00-23:00
Tuesday: 11:00-23:00
Wednesday: 11:00-23:00
Thursday: 11:00-23:00
Friday: 11:00-23:00
Saturday: 11:00-23:00
Sunday: 11:00-23:00

Update Info

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Reviews
Food was phenomenal. Quality looked fresh and food was still hot! Pizza tasted great and there wasn't too much grease. Wings were great as ever. Delivery service was fast. Will definitely order again in the future.
Being not from the area and our Airbnb hosts owning the place we decided to try it out. The food was awesome. We got looks from the locals bc southern accents in Upstate NY but it is what it is. They were super nice, made sure we had what we needed and the food was AWESOME!
Fantastic experience. I haven’t been to this place in over 10 years and it surpassed my memories and expectations. Staff was supper friendly and attentive, always making sure drinks were filled. Food was phenomenal. The wings,pizza,fries and chicken finger sub was amazing. Each item was better then the last I tried. I would recommend to anyone wanting to sit down and have a pizza at your table. Price is fair for what you get and a clean environment. I will definitely stop by every time I return home now.
My family had pontillos for the first time in... I'm not really sure when. 4 years? 5? It was before their Groton location closed anyway. Ordered 2 large pizzas and 2 orders of wings The pizza was "tough," so you had to really tear it off to eat it, but I like it that way. Wings had a good covering of sauce, no complaints there. I was happy they didn't use oil some locations locally use. You know the type of oil: it adds NOTHING to the flavor, leaves a bad taste, and makes an absolute mess if any of it spills? Yeah, thankfully, none of that here. The biggest issue was the price. Just under $75 for the order was shocking. They have got to be the most expensive pizza place around here. To me, it's a deterrent from returning for a while, making it more of a special occasion type of place instead of regular type of place
I used to love eating here. They had the best food available and the prices were decent. I know COVID changed a lot of things and restaurants have been struggling. Inflation makes food hike. I get it. The quality, however, went down. At least in this establishment. I had a meatball sub and a small three cheese pizza. It was awful. There was something hard in one of the meatballs, and promptly thrown away. The cheese on the pizza tasted as if it had been spoiled. It smelled funny, that was thrown away. $30 worth of food tells me I will never order here again. Maybe the cook had issues that night, I don’t know? Keep the money, you need it more than I. I won’t order from you again, disappointed. Can’t keep everyone happy and everyone have bad days. Good luck.
ALWAYS CHECK YOUR ORDER BEFORE PAYING OR LEAVING. I have ordered 3 times and every signal time something is completely wrong, they aren’t the friendliest when you call back after the fact. I usually just eat it because you don’t mess with people who make your food, ever… even if you are completely right.
Pontillo's used to be a good place to eat or just stop to get a slice of pizza. For starters their menu has No prices and the attitude you get from workers is unacceptable and expect more attitude if you ask a question. After stopping in to place an order and leaving due to getting attitude we tried going to them one more time. We went in to just get some slices and were given attitude their phones are more important. Our pizza wasn't even warmed up completely, the size of the slices were small at best remember we've stopped many times before and my husband ordered a drink and didn't receive it. When he asked about it he was told he didn't order a drink however what we paid it seemed like we paid for a drink as well. We will find some place else to get pizza in Cortland.
I love pontillos!! They were packed at 8 and the place was busy!! The awesome ladies at the front desk did amazing given the crowd of loud college kids, the pushy lady who's pizza was taking 'sooo long'... Which they were PACKED, if it was packed anywhere else, it was as fast service if not faster than you'd get at a sit down restaurant This review is for everything on the restaurant end of things, but if you're reading this review, PLEASE be considerate of the workers, they shouldn't have to yell over you just to take orders over the phone or talking to the person a foot in front of them. Have a good time for sure! Enjoy the atmosphere! But remember where you are and be mindful of the workers just trying to do their job, which is enough without having to babysit customers. Great job pontillos staff!!
So, every Thursday my 2nd shift coworkers and myself order from a different place and eat lunch together. This Thursday we ordered pontillos and our bill was $180. They forgot my 10 Yorba wings with extra blue cheese. I called them and they said it would take them awhile so I said my next break is at 9, I can meet him then but it's only a 15min break. So at 8:57 I was outside and they didn't come by 9:15. I called them again. Told them I would come Friday before work. I go in and found out the delivery driver though it was the hospital. Doesn't even sound simular to where I work. And they even had a note of where I work for the wings this morning. The lady had to call someone who worked before to make sure it was okay to give me my wings even though there was a note for them. Finally she got the ok. So I ordered a slice as I was told my wings would take 20 minutes and asked for the slice first so I could eat it while I waited for my wings. I was hoping maybe they would comp me for the slice for my troubles but nope and I couldn't even use my card as it was under $5.00. Luckily I had $5. When they brought the slice to my table it was cold. Finally they gave me my wings but when I ate them they forgot my extra sauce. It seams whenever we order from them as a group they always forget someone's order. One time it was a pontini, another time a sub. No where else do we have this problem. I'm thinking we won't be ordering from them for awhile.
My wife and I have ordered from Pontillo's often. But these last few times in a day between them has been awful. The first day we placed order I got a philly cheese steak sub and motz sticks. My sub was extremely soggy the toppings that cost extra were barely there, same with the cheese, and the sub roll had some hard spots despite it being soggy. My motz sticks cheese exploded out leaving them hollow. Called to complain and they told me I had two choices either send back and get remade or get a $5 store credit. We went for the credit. Two days later my wife decided to get pizza and wings for dinner. We asked for the wings to be medium and well done. When we got our meal we started with the wings. First off the wings were hot not medium. I love hot wings but not my wife. Second they were not well done. They weren't even fully cooked. So we called again this time sending them back to be remade. Which the person who took our complaint was a little rude when my wife asked for the wings to be changed to mild. We had the pizza while waiting for the wings and that was even a little disappointing as the crust was hard. It made it difficult to chew. When we got the remade wings they again were hot wings not mild or even medium which we originally asked for. They were cooked fully but not well done. Needless to say it will be a long time before we order if we order from them again.
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