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Penhold Medical Clinic

  1. Penhold
  2. Penhold Health

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Penhold Medical Clinic
"The Penhold Medical Clinic is not a walk in clinic. You must be a registered patient and appointments are by booked appointments only. We are open Monday through Friday with phones coming on at 8:45am and clinic doors opening at 9am."
Address: 1380 Robinson Ave #3, Penhold, AB T0M 1R0, Canada
Phone: (403) 573-4828
State: Alberta
County: Division No. 8
City: Penhold
Zip Code: T0M 1R0


Opening Hours

Monday: 9:00 AM – 12:30 PM, 1:30 – 5:00 PM
Tuesday: 9:00 AM – 12:30 PM, 1:30 – 5:00 PM
Wednesday: 9:00 AM – 12:30 PM, 1:30 – 5:00 PM
Thursday: 9:00 AM – 12:30 PM, 1:30 – 5:00 PM
Friday: 9:00 AM – 12:30 PM, 1:30 – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Terrible reception communication. Doctor is gone by noon? Had my phone all day waiting for a call and when i got a call back it went straight to voice mail I instantly called back and the office was closed for lunch. Have to spend the rest of my day in emergency anyways.
Doctors are ok hit and miss but the receptionist should not work with the public in any capacity little less with those who need medical care. The first time I wrote it off as her having a bad day, but she has been miserable for years. The new receptionist is great, just wish she replaced the old one.
Excellent medical assistance by the clinic. All the staff is great! I do not have a family Dr. but the clinic is always taking care of us.
It's a great clinic, the receptionist is always helpful and really nice, however the dr. that I saw today was so rude. Not the clinics fault whatsoever, but this is not the first bad experience I've had with Dr. Hendrik Van Rooyen. When I told him what I was experiencing, he grabbed the bridge of his nose and shook is head like I was being ridiculous. I treated my symptoms at home and gave it more than a few weeks more like 2 months before seeing a doctor. He made me feel like an absolute idiot. Again, clinic was amazing, the doctor today was extremely rude and very unprofessional.
Receptionist is coughing constantly and will not put on a mask. Eventhough there is a sign on HER desk that says "please wear a mask if you are coughing!". Not only is she practicing unsanitary conditions in a doctors office, she is extremely rude and unprofessional to anyone looking to see the doctor. Does not acknowledged anyone when they walk in. Ask for your personal info in the most rude manner, like she's hated you for 20yrs. One of the worst receptionist I've ever had to deal with. If I was her employer, I would not want that to be the face of my doctors office.
I have had no particular problems with any doctor I've seen, my issues come with front end staff and hours. The staff are consistently unfriendly, not helpful, and honestly can be quite rude. The hours are SUPPOSED to be till 5, it is SUPPOSED to be a WALK IN, and they will cut patients off at 4, I've even seen it sooner. This town needs a proper drs office, period.
Dr. Henderson is by far the worst doctor that I have ever dealt with. The staff is friendly. But would highly recommend not dealing with her. My medication was stolen from my vehicle, and with my family doctor being off for knee surgery I am unable to get in to see him for a least 2 weeks. They do not seem to care about patient care nor your time. Randy at the pharmacy is amazing and goes above and beyond
The drs are great always help out the best they can and are usually quick inside the rooms. That’s if you don’t get turned away at the door. I have been turned away 3 times because they were backed up. One before 11am and was told by the lady at the front to not came back till after 1:30 which I couldn’t so had to drive to red deer from penhold from Innisfail I was very displeased. The lady at the front is also rude. When she turned me away all 3 times there was no sorry the dr is backed up. She would say almost in an angry voice. You have to comeback at 1:30. No explanation, no apology, no hello, not even a little smile. She is rude. I try to avoid taking my children to the walk-in just because of her. Which shouldn’t be that way you should feel welcome at the dr.
Dr. Christensen and his receptionist were awesome with removing an earring that was embedded in my ear. Both were very compassionate and super helpful with the removal. Again, thank you so much! Definitely didnt mind the wait as I know that the treatment received was well worth it.
Limited hours. No walk ins. Even with family doctors not getting appointment for 3-4 weeks and always put me on hold for 30 mins every time I call. Rude receptionist. Tired of this place
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