Pend Oreille County Mental Health

I immediately stopped being a client here after the 3rd appointment for numerous reasons. 1. The counselor could not remember my name during any of the appointments or phone calls. 2. The counselor talked more about her life and payed very little attention to what I said. 3. The counselor insisted I change my day time schedule, which I’ve had for 5 yrs, to make her schedule easier. After all of that now 6months later they send out paperwork saying they are discharging me due to lack of contact. Even after I spoke to 2 receptionist and explained why I would not be back. This was as of mid-April. The counselor still claims they tried to contact me even after I informed them I have paper phone records that say otherwise. Yes she confirmed they had my correct phone number up until the first of September when it was changed. When pressed finally admitted they only contacted me September 4 and that My case just got buried due to there work load. They were the worst service I have ever used.

The service I received at this office was extremely unorganized. They have many issues reporting and submitting paperwork. Because of the lack of diligence of at least one counselor at this office I have had many problems with the DOL. It's been nearly three weeks since my treatment discharge and my paperwork still hasn't been submitted to the state. For being a counseling service it baffles me that it has created more stressed by the services. The folks there are very pleasant but from my experience they should be more in tune with the state and how they report information.

Used services for them for both myself and my 3.5yo. During intake the counselor stated, she showed all the signs of ADD with Hyperactivity, Impolsivness, Inattentiveness and ODD. I should hear back within the week. Waited 2 and finally called them. Was told it was not a behavior problem, it was a parenting problem. We did not want medication. We wanted behavior counseling to help. Was told to look up 123Magic and do that. As for me, I went for help with my ADD. They cancelled 3 appointments and I missed one. Then I received a notice that they were dropping me for missed appointments and being inconsistent. I do not suggest them as they are unprofessional and at times, rude. Have had 2 more interactions with this place. Neither good. They do not try to help and if you don't agree with the therapist regarding your child, they threaten you with CPS. If you have to drive to Colville or Spokane for services, do it. It's worth the drive so you don't have to deal with this place.