Pelletier Motor Services

I don't know who answered, but they claimed they had the tools to help us we just needed to see if a battery worked or not, but he said he would rather not because he has things he's doing today, and to go to O'Reilly or Autozone. I may be ignorant of how long this process takes for him, but we were going to walk 20 min with a battery in heat.

Erich is by far my favorite mechanic in the Bay Area. He’s honest, will never sell you anything you don’t need, and is incredibly knowledgeable. He has done extensive work on my high mileage Audi, Mercedes, and BMWs, ranging from recent model years to 1986. He works quick but has never skimped on quality or consistency. I admire his passion for good work and well-built vehicles.

I very much appreciate Erich and his approach to running his shop. He is uncompromising, but professional and caring, to an extent. He and his team did some good detective work tracking down some tricky non-mechanical problems with my 18 year-old Mini, and the way he worked with me was great: he was flexible, and made sure I had maximum use of my vehicle while the time consuming repairs were underway. My issues are these: 1. I noticed a minor cosmetic defect during the time the car was being worked on it was in and out a couple of times, and asked his help with it. When I picked up the car I asked him about it, and he brusquely said ‘no, it’s completely torn. You can try to glue it yourself.’ I then realized the carpet around the center console are was ripped in a couple of places. This had not been the case before, and was was a result of the work being done on the car. It is not repairable. Things do happen with old cars, but it had been in perfect shape. It would have been far more professional for him to own up to the damage and express regret. Something like: “we did the best we could, but the carpet tore while we were doing the work in spite of our efforts.” Instead he said nothing about it directly at all. I doubt he even noticed the defect I’d asked about, and which was also a result of the work they were doing. 2 He never gave me a very clear estimate of the amount. I’d suggested a ballpark figure which he agreed with, but the final bill was 30% more than my high guess. I was ok with paying for the work, but if you have a problem with that this may not be the shop for you. Overall I appreciated the efforts Erich made to find used parts to keep costs down, and I believe he and his team do good work. I would not hesitate to go back for mechanical work. I’m a little disappointed at the lack of accountability, but I do nonetheless trust that mechanical issues would be handled thoroughly and carefully.

Eric is a very knoweldgable owner. I have had several small repairs done to older BMWs and his analysis of the issue has been consistently accurate with repairs being excellent at a reasonable cost. Highly recommended

Solid auto repair especially for BMW. Probably the best in the region. Erik is a bit of a cranky guy sometimes - wish that weren't the case as it detracts from the quality of his work. Decent prices considering what the dealer charges.

I have taken several older pre 2000 BMWs to Prevision Motors for servicing and maintenance and have been extremely pleased each time. Communications are great and the work quality is exceptional

Says "thanks for wasting my time" after 5 min call when I wanted to know the estimate cost.

One of the best places for older Mercedes service