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Paul Davis Restoration

  1. Burlington
  2. Burlington Damage Restoration

Reviews, get directions and information for Paul Davis Restoration

"Paul Davis is your water, fire, smoke, mould and storm mitigation specialist for the Halton, Hamilton, Wentworth area. From emergency services, contents restoration to full reconstruction we can do it all for you. We will work with you and your claims adjuster to quickly restore your residential or commercial properties. Our top priority is your satisfaction."
Address: 1150 Northside Rd Unit 9 , Burlington L7M 1W9, ON, CA
Phone: (905) 333-9288
State: ON
City: Burlington
Zip Code: L7M 1W9


Opening Hours

Monday: 00:00-00:00
Tuesday: 00:00-00:00
Wednesday: 00:00-00:00
Thursday: 00:00-00:00
Friday: 00:00-00:00
Saturday: 00:00-00:00
Sunday: 00:00-00:00

Update Info

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Reviews
We want to say we were very pleased with the services rendered by PD team. Special thanks to Vir, the Project Manager, and his crew for all their support. It was a stressful time especially after our store got flooded, however we were relieved by the immediate action from Vir's team.Services: Water damage-related cleanup & repair
We had a sewer backup in 2018 and we were recommended Paul Davis through our insurance company. Because of the damage we had decided to renovate our entire basement and our project coordinator at Paul Davis gave us a recommendation for a contractor. Since Paul Davis is a very large and well known company we trusted their recommendation and proceeded with the renovations. The renovations were done very poorly. I conveyed my concerns to our Paul Davis project manager that the work was very poor quality and his response was that "it's not his problem". Once the renovations were complete and the payment was due to Paul Davis, our project manager told us that he would come by our house on a certain day to collect our cheque. He failed to show up. This happened on 2 occasions. He had then told us to leave the cheque in the mailbox and he would pick it up again he failed to show up. We had called and left him multiple voicemails and he failed to return our calls. This went on for nearly 6 months. We had called Paul Davis and spoke to a manager but once again no one came to collect our cheque. Paul Davis was supposed to pay the contractor from the money from the cheque. Since they never came to collect the cheque we had to pay the contractor directly. After nearly 6 months, our project manager finally showed up to our house to collect the cheque. His response to everything was "sorry I had some personal issues going on." In 2019 we had another minor sewer backup and had called Paul Davis. We had a different project manager than last time. The cleanup crew had to remove some of our flooring and they cleaned our basement. 3 months later we received a call for payment and we expressed to Paul Davis that we were not pleased with how our basement was cleaned there were small pieces of toilet paper left around our furnace and throughout the laundry room. Since the damage to our basement was very minimal I expressed that the price they quoted us was too high for the quality of work they had performed. I was told it's high because we called them "after hours". I understand that the price will be higher but what they were charging was ridiculous for the work they had completed. On a Friday afternoon the project manager came to have a look at the basement and said he would send back the cleaning crew once we gave them payment. He then lowered the price and told me we had until Monday to pay or else they are sending collections after us. My mother the owner of the house had been in the hospital for over 2 months dealing with a life threatening illness. I expressed I would love to get the payment as soon as possible but that I would need to speak with my mother first to make sure she was okay with everything. I also told him that I wanted the laundry room cleaned properly before I gave the payment. The project manager told me that he needed to collect the payment first because our first project manager from 2018 had told him that we were unreliable clients who "refused to pay on our last claim". I was absolutely appalled by the blatant lie that I heard. In 2018 we had our cheque ready the moment the renovations were complete and we had to chase after Paul Davis to collect their payment. I am absolutely disgusted that an employee had lied and had us take the fall for his own personal issues, this is extremely disrespectful and unprofessional. After this incident I proceeded to talk to Reese from Paul Davis who has been absolutely wonderful. She has been understanding and pleasant to deal with and took my complaints very seriously. Overall I would never recommend this company to anyone. Aside from Reese, the company did not care about any of our concerns related to poor quality of work and I am truly disgusted with the lack of professionalism and respect by their project managers.
I had an excellent response from Paul Davis. The staff were courteous, caring, very professional, and expertly guided me through their role in the ordeal of cleaning up the mess left from my hot water tank...and all during the New Year's Eve weekend! I did not have to do anything regarding the cleanup!! I would highly recommend this company for any work that is required under their umbrella of services. They dealt directly with my insurance company, too, and, once again, I did not have to do anything! Very professional experience during a very hectic ordeal.
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