Reviews
Had to take my wife who has a knee problem. You cannot drop anyone off at a door that is actually open without paying for the privilege. You must pay to enter the lot, or else walk all the way around from the front of the building because of course that door is locked. Simply “fantastic” for anyone with mobility issues. Please either leave the front door open, or allow 2 minutes in the parking lot for free. You are forcing people, unable to walk, to pay to be dropped off.
I brought my teenager there that has SA trauma and depression and anxiety this place made her feel like a million dollars she always wants to go back.
We were referred there and we had hopes that this institute will help my teen son, instead the person who handled the file was very careless. She closed our file without any notice. She only met with him once and refused to give us any feedback or how she will proceed. the next thing I knew the file was closed. These people don't give a flick about these teenagers and their youth problems.
The staff are lovely, Melissa G. Sorry they did this to you
Amazing services for families dealing with children with mental health issues
Waited 18 months and my child needs help. Our file got closed without our knowledge, and they expect us to do it all over again. Went to the parent classes, they haven't even talked to my child, or seen him, and they closed his file.they contacted my wife, after we went to parenting classes, my wife said we still needed help, and they closed his file still.
I know a lot of people have problems with the walk in but you have to remember it's not a full time doctor that you are seeing ever week they see you one time for an hour for FREE you don't get that anywhere else!! Yes sometimes they will say "maybe mom and dad can try this or that" and it makes you feel that they are blaming you saying it all your fault but you have to remember ITS NOT ALL THE CHILD'S FAULT either yes the child needs help but it take a FAMILY to FIX what is BROKEN!! My daughter was going that and she has changed so much but she was not the only one that did the work my self and my husband went to every class they had for NEW ideas to HELP her!! Parents you need to put YOUR FEELS ASIDE so YOUR CHILD CAN GET BETTER!! I do wish they had a walk-in for adults!! That is the only reason I gave them ****
After an 18 month wait list, we were able see a grief and trauma therapist; she cancelled on multiple occasions and was inconsistent with her replies to emails and rescheduling appointments. She LOVED to talk about herself. Her office was a complete mess. This broken system failed us. Angel Graham; your 'expertise' was quite disappointing!
We had high hopes that we could access support and assistance for our child. Turns out all they want to do is send you back to your doctor and have pills prescribed to children. Donna Tyler was dismissive in our conversations when we were seeking additional therapies to help our struggling child. Truly disappointed.
If I could rate this a zero I would. Horrible services! Receptionist is very rude and my child has been waiting for services for 2 years! I'm absolutely disgusted that this is pretty much the only service available for youths that have depression...shame on you!
