Passport Office

The security guard at Service Canada today around noon—bald, wearing glasses, and likely in his 50s—was truly exceptional. He was not only incredibly kind and helpful to every customer but also went out of his way to ensure that no one missed their turn by personally checking in with those waiting. His attentiveness made a noticeable difference in the experience of everyone there. Give this man a raise!

I was recently contacted by the Kelowna Service Canada Centre for Passport Services regarding my daughter's passport application and was extremely disappointed with the customer service. The call service was horrendous—the representative was very rude and asked intrusive questions, such as asking for details from months ago that I simply couldn’t recall. When I tried to explain my situation, she even hung up on me.nnI believe obtaining a passport should be straightforward for a citizen, and unnecessary, irrelevant questions only add to the frustration. I hope the Centre can improve its customer service for future applicants.

I recently had a biometrics appointment at Service Canada, scheduled for 9 am. I was pleasantly surprised that the entire process took less than 10 minutes to complete. The staff were efficient, courteous, and made the experience hassle-free. Overall, I was impressed with the excellent customer service and efficiency at Service Canada.

I was pleasantly surprised with the quality of service. The number system is efficient, the waiting area was clean, had enough space to be comfortable, you could clearly see the screen when your number got called directing you to the staff available to assist.nI applied for passport september 20, and they quoted a 2-3 week turn around, much faster that prepandemic.nThanks to Ashlee for her quick and professional service!

I arrived at 8am and was the first in line for my passport renewal. About 5 minutes before opening, a very pleasant staff member came out to get our lines organized and then led us in right at 8:30. I was personally greeted by the person helping me and took me to their station. It was quick and easy and I was walking out of there less than 10 minutes later. Great service!!