Passport Office

I was recently contacted by the Kelowna Service Canada Centre for Passport Services regarding my daughter's passport application and was extremely disappointed with the customer service. The call service was horrendous—the representative was very rude and asked intrusive questions, such as asking for details from months ago that I simply couldn’t recall. When I tried to explain my situation, she even hung up on me.nnI believe obtaining a passport should be straightforward for a citizen, and unnecessary, irrelevant questions only add to the frustration. I hope the Centre can improve its customer service for future applicants.

I was pleasantly surprised with the quality of service. The number system is efficient, the waiting area was clean, had enough space to be comfortable, you could clearly see the screen when your number got called directing you to the staff available to assist.nI applied for passport september 20, and they quoted a 2-3 week turn around, much faster that prepandemic.nThanks to Ashlee for her quick and professional service!

I had such a great experience with Service Canada Kelowna! I came in the afternoon to apply for my kid's passport. There was a line, but it didn't take long until my turn. I had quick and polite service. In just two weeks, I got the passport by mail. Well done!

I arrived 30 minutes before opening time to organize my SIN. It does get busy, and heaps of people turned up just before it opened. A nice older gentlemen organized us into lines. The lady who served me was nice and assisted. All done within 30 minutes of opening up - although I was one of the first ones to get served. All went well.

I recently had a biometrics appointment at Service Canada, scheduled for 9 am. I was pleasantly surprised that the entire process took less than 10 minutes to complete. The staff were efficient, courteous, and made the experience hassle-free. Overall, I was impressed with the excellent customer service and efficiency at Service Canada.