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Passport Office

  1. Toronto

Reviews, get directions and information for Passport Office

Passport Office
Address: Joseph Shepard Building, 4900 Yonge St Suite 380, North York, ON M2N 6A4, Canada
Phone: (800) 567-6868
State: Ontario
County: Toronto
City: Toronto


Opening Hours

Monday: 8:30 AM – 4:00 PM
Tuesday: 8:30 AM – 4:00 PM
Wednesday: 8:30 AM – 4:00 PM
Thursday: 8:30 AM – 4:00 PM
Friday: 8:30 AM – 4:00 PM
Saturday: Closed
Sunday: Closed

Update Info
Reviews
I recently visited the North York Service Canada and Passport Office and wanted to share my experience.nnI did not have an appointment and walked in around 3:00 PM, knowing the office closes at 4:00 PM. Due to my work hours, that was the only time I could try my luck. I parked at a nearby paid parking lot and initially assumed, based on some reviews, that the process might take about an hour, so I purchased parking accordingly.nnThe location was easy to find and the process was straightforward. I joined the queue, which was relatively small but moving slowly. Around 3:30 PM, I reached the initial check-in for token allotment. After that, I waited in the seating area for about 10 minutes. Since I had four applications to submit and noticed the pace of processing, I became concerned about my parking time. I quickly went back to extend my parking for another hour and returned within 5–10 minutes. As soon as I got back, my token number was called.nnI was assisted by Mr. Davis at Counter 16. Although he looked understandably tired near the end of the day, he remained professional, calm and courteous throughout the entire process. Other colleagues even asked him if he needed assistance due to the number of applications I had, but he was already almost finished handling them efficiently. Despite the office officially closing at 4:00 PM, he continued working and completed everything by approximately 4:20 PM.nnI genuinely appreciate his professionalism, patience and kindness. It is not easy to continue working past closing time, especially at the end of a long day, but he handled everything with a positive attitude.nnThank you, Mr. Davis, for your excellent service.
Went for making my passportnWaited only 5 mins, picked my number really fast at 9h34. The queue started at 16 for me, exactly 1 hour later 10h34 I started my process.nAll my documents were correctly filed, just missing some signatures which I was kindly guided and supported.nGot out of the building by 10h45 to go about my day.nEveryone was very kind and helpful, thank you.
Very quick to renew the passport. Arrived at 10:30 waited about 25 min and it took about 10min to submit the application. Once you arrive enter through the main doors. Service Canada is located on the main level.
I visited the passport office this morning and was pleasantly surprised by how efficient everything was. I didn’t have an appointment and just walked in around 11:45 AM, and the entire process took just a little over an hour. Staff were organized and helpful, making the experience smooth and stress-free. Definitely a well-run office!
The service is very smooth and have free parking lot underground. That is so convenient.nThere is an elevator close to safety exit/ fire route D. By taking the elevator, you can access the service Canada on the first floor easily.nnThe service is with quality. There is a staff help people walking into the door to find out which line they should wait in based on their service needs. Then at the counter, another staff will help make sure the document and information is complete. The a number is assigned for you. Then you are queue in line. It takes me about an hour to wait for about 17 people ahead of me. When it is my turn, I took me about less than 10 mins to get my passport renewed.nnI was trying to get an urgent service for the next business day . I have write down a note to submitted together with my passport renewal application. As I have another 3 days for my land travel, the staff recommended another service and saved me $50.nnLike the service.
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Passport Office map

Directions to Passport Office with public transportation

Yonge St. @ Elmhurst Ave. 80 meters
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Yonge St at Elmhurst Ave 90 meters
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Yonge St at Upper Madison Ave (North) 150 meters
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Sheppard-Yonge Station 190 meters
Yonge St. @ Sheppard Ave. 200 meters
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27
32
67
96

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