Passport Canada

Systematic and good numbers of counters to counter deadlocks.Staffs are professional and patient in behaviour.Limited but paid parking available behind building.

Recently visited passport office on Nov 29, 2024 at 8:10 AM and was initially surprised by seeing the long queue. However, once the office opened at 8:30 AM, the line moved quickly, and I completed the passport submission process within 35-40 minutes.nnThe staff was excellent, starting with the individual who continuously announced instructions to avoid confusion. The process was well-organized, with 15 people entering the passport office at a time for check-in and token issuance. Inside, 15 counters were open and efficiently serving applicants. Despite the initial appearance of being overcrowded, the process was smooth and manageable.nnThe representative at the counter took an appropriate amount of time to review the application and provided helpful and reasonable suggestions. Overall, the experience was very positive, and I found it to be a good use of time.

By far one of the best government service experiences I've had. Was there at 8:20a.m. and was out by 8:45a.m. Kyle Service Manager deserves a special commendation for how friendly and informative he was being, and runs a tight ship.

I went for walking for fresh passport for my newborn and it took about an hour to get the application submitted. Queue- application review and token assignment- wait for token to come to submit or talk to servoce personnel.nKudos to the security lady who helps managing the long queue very patiently and enthusiastically, which i believe is not part of her job but she do it with a smiling face and full diligence. Anyone reading this please thank her if you visit there and acknowledge her diligence.nA good lesson i learnt that day is about finding joy in your work. Its on you whether you want to make it boring or interesting.

Great experience - arrived at 9:30am Friday morning and waited 30 mins. Had all my documents and application completed. Friendly staff.