Parker Mooers & Cena

We had been a client of Parker Mooers & Cena for quite a few years. At first they did our taxes but over the last 3 to 4 most recent years they did our monthly taxes, payroll, and bookkeeping for our business. The first couple years things went fairly smoothly. The bookkeepers assigned to us for the first couple years were fast and efficient and completed our work usually in 2-3 business days each month. However, this year they switched us to Kim who was slow and expensive. They were charging us $100 per hour for her work. Although our business grew over the years the amount of work Parker Mooers & Cena completed has stayed about the same. Although our business grew significantly, retail transactions came over in lump sums every week so taxes and bookkeeping were about the same amount of work, merely larger numbers. I bring this up because this was Dennis’s excuse for why our prices had more than doubled. About the only thing that increased was the number of employees so slight increases were to be expected for payroll service but we were quoted by Dennis when we first started bookkeeping services of about $350 a month. This year our base fee was $700 a month and most months were between $750 and $1000. While the pricing increased the service decreased. From the beginning communication with Parker Mooers & Cena has been pretty poor especially from our accountant Dennis. While there was never a set discussion about time our bookkeeping would take for the first few years it happened quickly and we had updated books usually the first week of each month. However, this year Kim always had an excuse of why things were taking so long. First it was “emergencies” then it was “medical issues.” While we are sympathetic to life happening there was never any communication and these things were not discovered until we reached out for an update on our work for which we were paying. One week we were told bookkeeping would be done by Friday. The next week rolled around and nothing was done. When I asked about it there were “emergencies.” see emails in images However, no one from Parker Mooers & Cena reached out or communicated there would be a delay even though we were told things would be completed by a certain time. The first time delays happened I CC’d Dennis in an email and heard no response. When I asked Dennis why he had not responded he said “ I get 100’s of emails a day you can’t expect me to respond to all of them.” A couple months later again we were told our services would be complete. However, medical issues came up which we did not find out about until we followed up. At no time did Kim or Dennis or anyone from Parker Mooers & Cena reach out to us. I directly emailed Dennis about this and he scheduled a time to talk to me the following day. He called the next day and from the beginning of our conversation Dennis was incredulous to the idea that Parker Mooers & Cena had done anything wrong. When I brought up the medical issues and that we had hired Parker Mooers & Cena and not Kim and we were unaware of her medical issues and that those issues were not our concern as it related to business he said verbatim “those are your issues.” Again we hired Parker Mooers & Cena not Kim the bookkeeper. At no time did Dennis try to see any of our concerns from our perspective. He was angry from the beginning and acted as if we were wasting his time. He cussed at me on the telephone see attached image emails and never tried to solve the problem. Finally, Kim was extremely unprofessional. In emails she would call things the R word and overall lacked a filter. see attached image of an email When it came to advice and taxes, Dennis would answer questions if asked but never offered advice. Dennis never reviewed our relationship to explain why prices were increasing. Dennis never touched base to see how their team could improve or make our relationship better.

Nicole, the Staff Accountant at Parker Mooers & Cena is a trusted partner for my business. Her advice and expertise has assisted in our growth and success.

They've done our business and personal taxes for the last 4 or 5 years and the service has always been excellent. The women at the front desk are always friendly, organized and professional. Our questions are promptly answered, and the last time we met with Johnnie, my husband and I left with a much better understanding of recent tax law changes. Highly recommend.

Called twice and spoke to 2 different receptionist about book keeping. Was told twice someone would get back to me. Nobody ever did.

Not upfront, misleading and overpriced CPA for far less service than any regular accountant would or could do for you.