OO Movers Edmonton

Very disappointed with my move. I spoke with Joseph and he told me I needed to provide the company with an inventory. I did not realize that they didn’t book my reservation until the itinerary was provided?? So when I called to submit my inventory, my file had been closed and I nearly lost my move date. He was very diligent about helping me understand what I misunderstood previously and he did find me a crew and truck for moving day. However, he did not tell me that I needed to move my food out of my fridge/freezer and he did not inform me of overtime charges. I provided a detailed inventory but the gentlemen who showed up had no copy of it. Our mover Charles was very kind and prompt. However he was tired and needed food and water. Dancing Star arrived tired and unkept. I bought them Subway and gave them half a case of pop to help give them some energy. My original estimate for a 3 bedroom townhouse was for 7 hours. After I submitted my inventory list, it was changed to 9 hours. At the 10 hour marker day of move the movers were visibly exhausted and couldn’t do anymore. They called their boss Ben who arrived very quickly and stated if he had booked the move he would have put three men on the job. I’ve called the office and spoken to Jey who told me the only thing they can do is give me a discount on my hourly rate to complete my move, 13 days after my original date? I hired professionals because I haven’t moved before. I asked questions like “can you pack my pictures? Will you take my bedroom set apart? What do I need to do to prepare?” I was told that the movers will take apart furniture and will pack fragile items such as frames in special packing material. When my movers arrived they had no tools, so I disassembled my bedroom set myself. They left ALL of my frames and art. They damaged nearly every piece of furniture I have because they used packing tape to close drawers and they did not use the dolly appropriately. I spent weeks preparing for this move. I bought the stickers to label and provide direction for the new house, I bought sturdy boxes from uhaul and wrapped them appropriately, I weighed all the boxes to make sure I wasn’t putting more than I should have into the boxes. I did everything I could to make this move go smoothly. At the new house, I even put the colored stickers up on the walls of the rooms the boxes needed to go. Out of 110 boxes, 14 were placed in the wrong rooms, and NONE of them were placed against a wall, or even in a general area. All of my boxes were dropped in random places in the rooms. I couldn’t physically get into two of the rooms based on how the boxes were placed. More than half of the boxes are ruined handles ripped - even though I packed and moved them around my old house without wrecking one! I asked for professional help and did not receive it. I paid an arm and a leg to move a 3 bedroom townhouse one bedroom set, one child’s bedroom, one living room set, one kitchen table no chairs, two empty hope chests, one cabinet, 13 shelves, 10 bins and just over 100 boxes There is still all of my outside furniture, children’s toys, a fridge, freezer, tires, bikes, 25ish boxes, computer chair, filing cabinets, a fragile stand, vacuum cleaner, and all my frames/art left. I have called 4 times and left messages for George to call me back, to which he has still not a week after the move. I have requested three times to have help filling out my damage request, still no help. And I received no explanation why a crew couldn’t move me out of my 900sq ft townhouse in ten hours?! Should it have taken more than ten hours? I’m being quotes another 4 hours for remaining items. I’m beyond disbelief at this point, and have no idea what to do. I thought I researched the company, I called a couple of times and had great customer service on the phone prior to booking. I made sure I fulfilled my end of the deal. Where did I go wrong? And how does such a small space demand over 14 hours to move out of?

We booked Two Men and a Truck to help us move our household in a narrow but manageable window of time. The gentlemen who came were professional and worked fast. So for the actual moving part, I have no complaints. We were quoted $2,600 for this originally and paid it on September 30, 2022. We were told they would arrive between 9-10 AM. Instead, they arrived at 11:00 AM, packed until 2:30, then left. Even arriving late, they still had enough time to reach the new drop off destination before 5:00 PM. Somehow, they arrived at 5:30 and had to stay overnight in a hotel to finish the job the next day. On October 1, we were charged - without warning - for an additional $1,400 charge on top of what was originally quoted. The Terms of Service & Conditions on their website and in their policy stipulate any additional charge must be conveyed directly to the customer by a phone call - which we never received. They neglected their own Terms of Service and have been unreachable for the last 3 weeks to provide an explanation on why this payment became our responsibility when in two instances of the move, they did not show up on time. I have spoken with their office staff twice, who told me they would be reaching out to me within two business days. It has been over 3 weeks, and after leaving 3 messages, I am still waiting. Update 1: Oddly enough, only once I had posted this, they called my almost immediately. They offered me a $200 offer for a taking off my "storage fee", which is exclusively for them parking their own truck in their own yard.

This was my first time using movers for a move and I was very pleased. The movers Steve and Duncan arrived early, were efficient and friendly. They communicated well in advance of the move, during and even after care. There was a bit of damage to one of the corners of my wall and the movers told me to call the main line and they would book someone to come out and patch it up. Ray came by today to patch it up and he was a delight. So kind and helpful and did a great job. Would use this service again. Thanks!

This company GHOSTED me on my move date!!! They showed up, looked at the piano which I'd been explicit about in the quote/booking process, talked about needing a different truck, and then left. After they didn't return for 2.5 hours I phoned their office and the manager told me they could not perform my move. I waited all morning not knowing they were abandoning the job!!! I had to frantically phone other moving companies to get the job done asap.