O'Reilly Auto Parts

Like all our auto parts stores you find more online than you'll find in their brick-and-mortar stores the simple little part I was looking for they didn't have but they used to
7 years ago (05-01-2018)

This place made my weekend. Mom doesn't drive much but this very cold winter her battery has become unreliable. So Saturday morning I did a little research to be sure it was the battery and then headed to the local department store and their automotive dept. Mostly because I know they install a purchased battery. Ugh!! Not how I want to spend my Saturday. But.. It has to be done. Waited in line for 25 minutes only to find out it would be 2 1/2 hours before they can install it. So, I decide to install it myself, also NOT how I want to spend my Saturday. And then when they look up the battery I need, she tells me they don't have any in stock! Well there's a half hour of my life I'll never get back. So I head out in the FREEZING COLD, I'm low on gas, so I freeze and take care of that. Now I've decided to drive a little further into town to an Auto Parts store. I was going to have to install it myself anyway. And, out of the corner of my eye I see an O'reilly Auto Parts Store that I had not seen before. So I pull in. 2-3 cars in the parking lot, I'm thinking, this won't be too bad. I walk in the door and before it closes behind me, I'm greeted by a young Lady behind the counter! Hello! (No waiting involved) I explained what I was looking for, she looked it up, it was in stock... All going smoothly, so jokingly I said, I don't suppose you install them do you? She smiled and looked around for a co-worker (which I later found out was the Store Manager) and said Tim, do you have time to install a battery? He turned around with a smile and said SURE! I was joking, but my Saturday just got better! So, while I'm inside the nice warm store waiting for the battery to be installed (again, no waiting involved) I said to Nicole, the young lady behind the counter, I should probably get a set of headlights too. But I hate to spend $44 when Mom doesn't even drive at night and only one bulb is out. Nicole says, oh no. You don't have to spend $44, we have a single replacement bulb right here for $10. This day is just getting better & better! Then Tim comes inside and says M'am, can you come out here for a second. Yikes! What does THIS mean!! So I go out there and he shows me where some little critter has been stashing Sunflower Seeds UNDER my Mom's battery. Too funny! Now I'm outside talking to Tim and Thanking him for installing this battery, it was quite chilly out there, and I said now all I have to do is go home and put this headlight in, Thank-you soooo much. Tim pickes up his tools for installing the battery and says, hang on, I'll be right back. And he comes back out with a screwdriver and proceeds to change out my headlight. All of this was DONE in less time than it took me to stand in line across the street. FANTASTIC Service. GREAT Team. We will DEFINATELY be back and I've already shared this story with 3 friends!! Thanks for making my Saturday!!
7 years ago (07-01-2018)

Ordered a part told me it would be in the next day at 12 called to make sure part was in, was told it would be in at 5, so I call back at 5:30 just to find out it wouldn't be in till Monday. I used to think O'Reilly's was better than Auto zone but I guess not.
8 years ago (22-07-2017)

Great customer service. They have many parts other places don't have, and if they don't have it in stock they can get most parts in less than a day.
8 years ago (26-07-2017)

Sister-in-Law had a headlight burn out. Staff stayed well after close and helped get her back on the road.
8 years ago (28-05-2017)