NBT Bank of Cortland

I've had more than one bad experience at this location, however I work in sales so I understand how this type of work can be.. that being said it takes an awful lot for me to complain. I feel the staff here is completely unhelpful and they lack basic customer service skills. I had an issue with cashing a check and was told there was nothing they could do.. since this is my least favorite location I took my check went to the main St location and was more than pleased with the effort the staff there took in resolving my issue. They were able to solve a majority of my problem and actually seemed like they cared about the problem.
8 years ago (07-11-2016)