Mosaic Funeral, Cremation & Cemetery Services

AVOID Mosaic Funeral Home if you don’t want to be emotionally and financially scarred like are family. We mistakenly trusted this company with our father’s funeral arrangements. They'll say they are different, not corporate, family owned to reassure. Don’t be taken by their well rehearsed and consoling lines, it only lasts until they get your money. A death is one of the most painful and emotional times for any family. Often in no condition evaluate the expensive services being purchased; we were no different. Looking for a professional company to trust. We received assurances in our meeting and mistakenly trusted them to follow through. They said they were experienced, would follow through on services and details. We never expected the substandard, embarrassing and disrespectful treatment we received. It started the day of the service. The limo was to transport our immediate family and some items to the service. The limo showed up slightly late, not an issue. Then tells us that this is a first time with this car and he’s from out or town. We start filing out to load into the limo and bring some of the items we need for the church service. A poster size picture collage with stand and some smaller items. We're assured these could be loaded into the limo trunk but the driver didn't how to open it, in the end, no one could. With this frustrating delay, thinking we could be late to the service; we had to have a family member, who was to be in the limo, load the items. Unable to ride with the family in the limo he followed and had to unload finding his own parking. Auspicious start. Departing the driver said he’d need directions to the church. This, while trying to console mom on the way to our dad’s service. We provided turn by turn directions to the church. No preparedness, no two-way radio, GPS for guidance. Professional service ? We knew it was going to be a tough day, we put the bumpy start behind us, for what was ahead. The prayers, the viewing, condolences and the mass and reception, followed by entombment. The Church service and reception was without issue. I am glad we chose to arrange the food for the reception from another company. They provided flawless service. But we had to pay Mosaic additional, post contract charges for what felt like trumped charges for attendants and beverage service, which was not good because we chose to cater our own food. This had already been a hard day, we were on the final emotional leg of the journey, the entombment, a final goodbye to dad. A marathon day but we were nearing the finish line but got tripped up before crossing. Exhausted, mom is broken, sobbing being held up as we load into the limo. Dad is loaded into the hearse ahead of the limo. Everyone left to get to to the mausoleum, 20 minutes away. 10 minutes pass. The driver informs us there is a problem with hearse and we'll be delayed. Visualize it, mom, irreconcilable in back staring out the windshield at the back of the hearse facing the coffin and the hood of that hearse is up, like a derelict car. In front of her family and church. It’s like an outrageous movie scene but its’ not, it’s real. Emotionally tortured for nearly 40 minutes with a broken-down hearse, delayed because of a dead battery, really ! They had no backup, carried no booster pack I do in my own car, no cables, nothing, not even CAA. It was surreal, assured another hearse had been dispatched, one never arrived. 40 minutes of waiting until a car arrived with booster cables. Not kidding, hoods up, bumper to bumper boosting that cursed hearse in front of the church, on what was to be my dad final peaceful journey. Attendants said, its an act of God i’m certain to cover themselves for the negligent maintenance and planning. In a business where there is no room for mistakes, for a solemn a one-time event, with families in the worst grief of their lives their completely callus amateur reaction and lack of preparedness was inexcusable. Part 1 of 2

I called requesting information on their services as my father is currently receiving comfort care. The man who answered the phone I did not get a name asked if this was for pre-planning and I repeated my father was receiving comfort care. He told me to call Monday I called Thursday. I asked if my appointment would be Monday and they curtly said they were booking for Wednesday or Thursday. No condolences, no asking my name, nothing - just 'call back.' In the funeral business, customer service and compassion is key. If they can't even answer the phone in a polite manner and can speak to grieving families in such a dismissive tone, why would I ever trust them with the funeral of a loved in? If I could zero stars I would because of the negative experience.

Mosaic helped my family with my Grandma and Grandpa's passing, as well as many other family members and close friends we have referred. They've always been amazing and provided impeccable customer service. I would highly recommend using Mosaic, and will never hesitate to refer Mosaic to others who require their service

We used this service twice this year. Earlier this year my grandma had passed away and just recently my grandpa. I am extremely disappointed in how my family was treated by one of their employees. All we had asked is that we received updates on when my grandpa was going to be cremated because we wanted to be there and wanted to plan ahead. Marivic let us know she would call us and update us but we never received calls back. When we would call her she sounded extremely annoyed and the tone in her voice when she spoke to my auntie was highly disrespectful. When my grandma had passed away we wanted to do a church service and asked if they could set that up for us, Marivic said that churches weren't doing services and they were very difficult to set up because of covid. Us not knowing any better we believed her but later visited that church and spoke with the priest saying it was a shame we couldn't do a church service. He was VERY surprised by this and said, I don't know why they would have said that because we are having them. So basically we were denied a church service for my grandmother because of that. Now when my grandpa had recently passed away we contacted the church directly so we could plan that ourselves. Believe it or not, there were A LOT more things that I will not mention on here that happened to us during this process that I am very upset about. I am writing this review today because I do not want ANYONE to ever experience this kind of service especially during a time like this. I understand that everyone has a bad day and everyone goes through things but in this line of business, professionalism and sympathy is needed. I will never recommend anyone I know to go here because instead of thinking and mourning our losses we are left we anger and disappointment. I spoke with the owner about this and at first had seemed very sympathetic and apologetic but later called my auntie and was justifying the actions of his employee. I am not surprised by this but I really hope that this business does better and treats people with respect in the future so that no one else has to go through what my family went through. **UPDATE: I spoke with my auntie about the conversation you had with her after I had initially called you. She said all you basically did was justify all of Marivic's rude and unprofessional behaviour by saying how you know filipinos, they're always joking, maybe she was joking. Which is absolutely disgusting because I didn't know that this is was the type of occasion to be making jokes with those who are grieving. Also, about how you said Marivic was having a bad personal week and how it's not an excuse you also said this to me over the phone as well, which 100% it isn't, but that shouldn't been even been boughten because don't you think MY family was having a bad week after losing 2 people in the last 5 months and then having to deal with your rude staff on top of that. I know this is a family owned business so I didn't except much that's why I am spreading the word about my bad experience to save others from going through the same thing. The bad reviews that followed mine are not fake, they may not be customers but they have heard in full detail about the experience I went through and they are not happy. That's the thing about having a bad experience, that news spreads fast. So no thank you, I will not be contacting you any further after this just so I can hear the reasons why Marivic can't treat others with respect and be professional.**

I have referred many of my close friends and family to this funeral home over the last decade. Nothing but great service, especially catering towards but not limited to the Filipino community. Darin and Zeny have always been extremely accommodating, especially during times of need when families are hurting the most. What I appreciate the most is the transparency they provide in what you will be receiving with your funeral services in terms of pricing and as well as the overall process from start to finish. I have never had any family or friends complain to me, which is one of the reasons why I don't hesitate to refer my people to Mosaic. Despite the COVID-19 pandemic and especially with restrictions constantly changing, the team there strives to provide the best service possible, with the limited resources that they may have during these tough times. Five Stars!

Unprofessional, RUDE, horrible staff. Please, save your family during a difficult time & use another funeral service in Wpg. UPDATE: They flagged my review to say I am not a customer to clarify, I am not, thank goodness, but a family friend had used their service & had a horrible experience that I witnessed & am able to review on that alone but their 2 recent five star review's are from THEIR FAMILY. A simple Facebook search of their names can tell you that. So if you're going to flag my review take down your family's 5 star reviews!!! Goes to show how they run this place. UPDATE UPDATE hehe: isn’t it weird how they keep getting tons of good reviews all on the same day? That’s not SUSPICIOUS AT ALL. But please let’s talk about “real reviews”

Staff was very rude and not compassionate at all. Its already a hard enough time as it is, to have staff treat you horribly is unacceptable. They're now leaving their own 5 star reviews..

Prompt and knowledgeable pre-planning service provided by Darin, with the most competitive DCS price I found. Nice facilities with easy parking. Highly recommend them.

Had a great experience with the staff and people at Mosaic. Felt like a family atmosphere

Horrible. Go elsewhere.