Montcalm & Associates Financial Group

I had the perfect experience in here. I’m very happy with everything! Especially the staff. They were very helpful and understanding! As much as I tried like many hotels but i never been happier! I’ve been in London for 10 days and I booked only for 5 days so i can try out another hotel for the rest days but after the first 5 days my family loved it in here so I booked for the rest 5 days! I HIGHLY RECOMMEND THIS HOTEL if you want the best!

Definitely not 5 star and if you book via their own Montcalm website, you'll end up being put in their 1 star sister hotel across the road, which is nothing more than a terraced house! Despite all the pictures on their website being the 5 star hotel, swanky reception area and beautiful rooms, when we arrived we were told our reservation was in the hotel across the road - a plain black door into a house! In there, the girl behind the small desk in the hallway couldn't find our booking either, despite me showing her our booking confirmation email and the price I'd paid, well over £500 for 2 nights. After 10 minutes sat waiting in the dining room, a small room which smelt of curry with 5 tables crammed in, plastic chairs, with staff members sat around us on their phones, I decided we weren't staying there and walked back across the road to the real Montcalm Hotel. I stated we expected to stay in the 5* main hotel, which was the hotel I had booked, using their own hotel website. Eventually they sorted us a room in the main hotel. This wasn't just 1 bad experience or booking mistake - at the same time our friends had booked a room via a third party booking site, and were speedily checked into their room in the main hotel. However, due to the train strikes, they'd added a third night onto their stay via the Montcalms' own website. Again, they were told their third night was booked in the hotel across the road and again, after refusing to stay in that hotel, their 2 day booking was extended to 3 days in their same room. So be warned and don't allow them to fob you off into their 'overflow' spare room house across the road, which would be lucky to attain 1 star rating. All that said, once we had our room sorted in the main hotel, our stay was lovely, the staff were really friendly, room was lovely and breakfast was as expected. However this is not a 5 star hotel - breakfast served until 11 o'clock - at 10.45 they started taking everything away, whilst we were still eating, by 11am they were hoovering the floor around our feet. After a lovely meal out in London, we returned to the hotel at about 11.15pm, the bar was closed. If you truly want a 5 star hotel, definitely choose a different one.

Finally out of this place! The only good thing about is the location, it’s perfect. Other than that, the rooms are super dirty & dusty. The towels smell like a kitchen. The bed sheets are very itchy, I couldn’t sleep comfortably. There were flies in the bedroom. We informed the management and they tried to keep an effort in cleaning the room but a lot of spaces that I pointed out were the same and still very dusty. This is a standard of a 2/3 star hotel, not a 5. Such a bad experience. I’ll definitely not recommend this hotel, and never coming back again..

We decided to indulge ourselves with a break and planned a nice night out just for the two os us... and couldn't say anything but what a great idea. Hotel staff was really kind and friendly, and when talking about our stay there, we were gifted with an upgrade from our room to the WOW Suite... the name is fairly accurate indeed. Our weekend has been memorable, we cannot find enough words to say thanks, it is sure we have found our place for any future break. Thanks so much, you have made our weekend really special.

This review is for the spa. There is a shower, a jacuzzi, a small swimming pool, a sauna and a turkish steam room. The sauna was out of order and no one informed when I did the booking. All the appliances are old and in mediocre working condition - the jacuzzi works for 4 minutes and then you have to wait for 2-3 before you can press again for it to work. The toilets were not clean enough and there was no gel or shampoo in the showers. Then we go to the massage: I had booked for 30 minutes, when I was already laying down they came to ask me if I could change therapist or I would have a delay. I accepted and started 5-10 minutes late, but they finished on time. So I had a nice massage but for 20 minutes. No comments or compensation from reception for any of the two things. I really do not recommend - this is not a 5-star hotel spa.

Good hotel but I'm not sure how this is considered a 5 star hotel. The place needs some updates and the rooms themselves aren't impressive or unique. Basic airport hotel vibes, small and just enough comfort for a few nights. The courtyard is beautiful and location is great.Rooms: 3/5

The 2 stars are only for the location. I’m very disappointed with the hotel. 1. The hotel needs to be renovated and refurnished. Their furniture is so old, the bed sides are peeled off. 2. Their housekeeping is not the best at cleaning - I’ve been to different hotels, and when comparing, their cleaning kind of sucks. 3. Only 1 out of maybe 5 electricity sockets is working. 4. My door lock battery is not working and now i have to wait for someone to fix the batteries they should have checked before someone stays in the room 5. My laundry came in semi wet and not ironed properly: This is my first and last time staying here for sure. I’m not sure why this is ranked as a 5 star hotel

Stunning room in a convenient location. Parking across the road and easy to access. Friendly staff and good bar. My only complaint would be the confusing and often contradicting advice from staff. Requests I made prior to arrival were not met resulting in a room upgrade to a suit. I then called hotel to find out about room service. This turned out to be wrong later on so plans had to change again

I was in tracksuit and went for afternoon tea and spa, noone greeted me when I entered, i checked in at Reception, they let me sit in lounge, never showed me to correct places was late for afternoon tea.. Afternoon tea was lovely and staff in restaurant fab but had to take away in doggy bag otherwise would of made me miss spa slot. Spa was lovely

Oct 26, 2022 Anastasia thank you sorting out the iffy locker and being a visible presence to answer a question or 2 for myself and others. Anastasia you provided me with complete peace of mind to leave my belongings, phone included, to enjoy the Spa experience before my massage @ 12pm The deep tissue massage was fantastic, thanks Marlana for making me laugh. You have expert hands and skills I left a £10 tip for each lady with the receptionist. Thank you and will recommend the facilities.