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Reviews, get directions and information for Metro Painting and Decor

Address: 11 Grayrocks Ave, Hamilton, ON L8W 3R9, Canada
Phone: (905) 906-6723
State: Ontario
County: Hamilton Division
City: Hamilton
Zip Code: L8W 3R9



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Reviews
Never even made it in the store after we were told on the phone they wouldn’t help pick a trip colour that matches my cabinets undertones. I had to clarify that twice. ‍
Nice people, but can’t estimate how much paint you need. Undersold so I need to go back and spend more money.
I am new to faux paint, and want to try it out in my powder room using 3 different colours to make the pattern. The stuff at Aftica Decor were super helpful, and very knowledgeable. They helped me to select good colour combination, and the second day when i went back because i thought one of the light colour was too white, they had no problem, and were very patient to change and test the colour for me. I am super happy with the result turned out with my powder room see attached photo :- Thank You Very Much!
Love this location! Staff is always helpful at suggesting colours for the project you are working on, and that compliment other colours in your house. The quality of the paint is awesome, and thick like I like, not runny or thin coverage. I love that they keep your colours on file, so if you need an extra cans in the future, you don't need to remember the colour! I also love their decor items...will definitely continue shopping here!
The notice on the door says "No Refund". The actual policy is "No Refund, No Exchange". This sign is in front of the cash register. Unlucky for me, I am a brand new customer who never purchased anything from Benjamin Moore before. I asked for assistance in obtaining the correct stain gel. For the floor size, I was recommended to obtain 2 cans. I agreed to the purchase, but the cashier did not mention the final sale policy. Throughout the entire purchasing process, I was unaware that my purchase was final. I placed so much attention on getting the right stain for the job and inadvertently walked through the store in such a manner that I did not notice the sign for final sales. Even when I paid, I was on the side wicket, focused on the pin pad instead of this policy. So, imagine my surprise when I returned to the store with an unopened can of stain, hoping to obtain an exchange for wall paint. The cashier was firm on the final sale. The owner was more firm about the final sale, adding that there are no exceptions. Well, your new customer now understand.
I have been to this location now twice. Once in the summer of 2019 -too select a door color and another time recently Jan 2020 to pick out some grey tones and get some ideas. I find the staff to be super friendly, helpful and very informative/knowledgeable about their product-not only on the different paint variety but also the different brushes they have. Even though Benjamin Moore is a little pricier than some other paint brands... I will pay the price and continue to buy from this location because of the great customer service.
What can I say about the store, I went into the store yesterday May 14, 2019, with my neighbor who I'm painting her house to ordered paint and while the order was getting ready I was taking pictures of the store to post on here for reviews, my neighbor this morning informs me that the store called her and was all worried about the pictures I took I guess I look suspicious and in all honesty I guess I should have informed them when I was doing at the time I just never came across this before but they called her 2 check up on her as to inquire as my relationship with her. At first I was a little upset about this put my neighbor being The Devil's advocate was like this could be part of a good review because the one on one service they were able to check up on her as opposed to a big box store were you just going get your paint and leave. Now about the store the store is very neat very well-kept, although it was a lot more expensive than going to a big box store I strongly suggested to my neighbor to come here to get that one on one experience and knowledge, I'm sure the staff is a lot better trained in their products then just some teenager working at a paint station in a big store. So in short if you want better knowledge more one on one service and don't mind paying a little more I would suggest the store,
I love the people who work here! Shout out to Erin! They have been super helpful as I've been redoing much of my house. I've bought paint elsewhere but regretted it because Benjamin Moore is a much superior quality and low odour which is important to me as I did much of this pregnant!
Great experience at this location. The sales staff Jessica and Eric were super helpful, extremely knowledgeable and made the shopping experience enjoyable. I was able to decide on a wallpaper I had been debating for months with the help of these lovely ladies:
I do believe that they do charge more for their BM paint than other places but with this government intrusion on our rights, my usual paint vendor was not available to tint paint. So, I had to use Aftica. Pleasant enough on the phone when I ordered and quite pleasant when I picked up the paint Erin. At least I got 10 bucks off each can as bought 5. Also, it is nice and close to my home. EDIT: With the "whole house discount, the 3.78L cans of Benjamin Moore REGAL, eggshell finish paint was $65 a can - quite similar to the Behr Marquee paint from the Depot. Gotta say that it is A VERY GOOD PAINT. I've done a lot of painting over 4 decades and this may have been the best LATEX paint that I've ever used. Excellent coverage! The words, "Final Sale" was printed in red on my receipt. That is to be expected with tinted paint. From reading other reviews it looks like "final sale" refers to EVERYTHING! I don't plan on returning anything. But just what does the word "AFTICA" mean? My buddy told me that it's an acronym for: Another F------ Thing I Can't Afford I wonder if that's true??
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