Merrimack County Savings Bank

The gross incompetence of this bank was absolutely unbelievable. Our construction loan was handled so poorly and resulted in undue stress and anxiety. Phone calls were not returned by our agent or upper management. I would NEVER EVER recommend this bank to anyone. We refinanced with Lake Sunapee as soon as we could and have been very happy with their level of service.
10 years ago (07-10-2016)

I have been banking at the Merrimack for over 10 years. All of the branches are amazing. The customer service is superior. Many tellers know be by first name. Love "small" town banking. The loan department is wonderful as well.
10 years ago (23-03-2016)

MCSB manages to combine the benefits of a small local bank with the features of a larger bank, such as robust online offerings, etc. I'm much happier here than I was when I used the larger regional and national banks in the past.
10 years ago (13-08-2016)

I went to Merrimack County Savings Bank because it was a local bank and it offered the loan program I wanted. I wish I could have that decision back. My experience with Merrimack County Savings Bank was terrible. My wife and I qualified for a large construction loan. The bank did not like the value the appraiser gave them so they asked the appraiser to justify the appraisal. Instead of offering justification she lowered it over $100,000 without any explanation. We dealt with this for over a month with little to no helpful response from the loan officer, higher ups at the bank or the appraisers. The customer service was terrible. They lacked responsiveness and professionalism. I would highly recommend against using Merrimack County Savings Bank for any banking needs.
10 years ago (26-02-2016)

ABSOLUTELY CALLING! It took me three times to actually get to a teller! Other than that, I love banking with you.
10 years ago (18-03-2016)