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McLaren Oakland

  1. Pontiac
  2. Oakland County Hospital
  3. Pontiac Hospital
  4. Pontiac Health

Reviews, get directions and information for McLaren Oakland

McLaren Oakland

About

Providing primary and specialty healthcare services to the greater Pontiac and Oakland County community

Story

McLaren–Oakland is a 328-bed medical center that provides primary and specialty healthcare services to the greater Pontiac and Oakland County community. Founded in 1953, McLaren-Oakland has grown from one small clinic to a full-fledged medical community that includes more than 300 physicians, an inpatient hospital with a range of services including cardiovascular care, cancer services, women’s health, minimally invasive robotic surgery, comprehensive orthopedic services, and a state-of-the-art Surgery Center.

McLaren-Oakland is a leader in emergency/trauma services and operates 14 satellite facilities throughout northern Oakland County. McLaren-Oakland offers AOA approved residency and fellowship programs in anesthesiology, cardiology, interventional cardiology, critical care, dermatology, clinical cardiac electrophysiology, emergency medicine, family practice, general surgery, internal medicine, orthopedic surgery, pain management, podiatry, pulmonary/critical care, diagnostic radiology, otolaryngology and facial plastic surgery, and urological surgery.

Mission

To enhance the quality of life and health status of the people we serve

Address: 50 N Perry St, Pontiac, MI 48342, USA
Phone: (248) 338-5000
State: Michigan
County: Oakland County
City: Pontiac
Zip Code: 48342


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
My father was admitted to this facility for about 3–4 days, and while a few of the nurses were kind and attentive, our overall experience, especially with some the doctor and mental health specialist, was deeply disappointing.nnFrom the start, communication was a serious problem. Every time there was a shift change, I had to re-explain my father’s situation and history to the incoming nurses because information was not being passed along effectively. This lack of communication created confusion and unnecessary stress during an already difficult time.nnSome of the doctors displayed an alarming lack of bedside manner. They spoke down to us, seemed dismissive of our concerns, and often acted as if we were inconveniencing them by asking questions. Some appeared to have forgotten the OATH they SWORE to treat patients and families with compassion and respect.nnThe was one mental health physician assigned to my father’s case who was especially unprofessional. Instead of listening and collaborating, he was argumentative, dismissive, and condescending. This behavior not only made the situation harder but also left us feeling unsupported and unheard. However, the mental health specialist who came later in the day to evaluate him was much more respectful, professional, and understanding.nnAdding to the frustration, an exam that my father needed was delayed simply because it fell on a holiday. Patient care should never STOP because of a holiday. Illnesses and emergencies don’t take a day off, so hospitals shouldn’t either. Not only was the exam pushed, but once the holiday was over, it was decided the exam was “no longer needed,” which shows a clear lack of urgency and inconsistency in his care plan.nnTo make matters worse, my father struggles with English, yet translation services were never offered or used. This failure to provide proper communication support only added to his confusion and anxiety, and it reflects poorly on a hospital that should be equipped to meet the needs of patients from all backgrounds.nnDuring the stay, we came into contact with Karen from Patient Services in the elevator and brought some of these concerns to her attention. While she was polite, the fact that these issues even needed to be raised in passing rather than through proper follow-up speaks volumes about the lack of communication and accountability in this facility.nnAdditionally, the overall coordination of care was poor. Critical updates were delayed, important details were overlooked, and there was no sense of urgency or empathy from the medical team. Hospitals are supposed to be a place of healing and reassurance, but this experience was the exact opposite.nnI would not recommend this hospital for anyone seeking compassionate, professional, and well coordinated care. Improvements in communication, training, and staff professionalism are desperately needed.
The entire team at Trinity Health Systems took awesome care of me before, during and after surgery. I would highly recommend this facility and the awesome staff. Thanks to all the hard working individuals for their dedication to the patients and thoughtful care.
My dad was recently admitted through the ER and stayed in the hospital, and I can't say enough about the level of care he received. From the moment we arrived, every staff member we encountered was efficient, compassionate, and attentive. The communication was clear, the attention to detail was exceptional, and we always felt he was in good hands. I'm truly grateful for the professionalism and kindness shown throughout his stay. Thank you to everyone who helped make a difficult time more manageable.
We came in today because my husband crushed his wrist between some heavy equipment, he was admitted quickly, lucky for him it wasn't busy, shout out to one of the orthopedic surgeons here, Dr Powell, he was fantastic! Everyone here was super friendly and made his ordeal so much better. I would come here again in a heartbeat!
Overall, a very good experience. The preoperative nursing staff were pleasant, and skilled & proficient getting me ready for surgery. I appreciated my night shift nursing staff. Despite having to focus their attention to one patient not doing well, they made sure I had what I needed. My day shift nurse was very pleasant and spent time reviewing post op home care and exercises. She expedited my discharge at my request and kept the process moving along until I left.nIssues I encountered were: the surgery waiting room is too small; the surgical waiting room is not always staffed with new patients arriving and no one there to explain the process; the electronic surgical flow screen was not kept up to date; one of my regular medications was not entered, so I missed two scheduled doses resulting in a flareup of a condition that does not allow me to sleep - so I did not sleep that night and got an initial dose at six am the next morning; food service was not explained nor a menu provided until late morning. Food was ordered, but did not arrive after one hour, so food service called and they reordered. This arrived within 30 minutes - then another tray arrived forty five minutes later for the same thing.
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