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McDonald's

  1. Thunder Bay

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McDonald's
Address: 201 Arthur St W, Thunder Bay, ON P7E 5P7, Canada
Phone: (807) 577-8718
State: Ontario
County: Thunder Bay District
City: Thunder Bay
Zip Code: P7E 5P7


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
We’ll probably not going here again, went to go pick up dinner on my way home and this is what I opened up.. my burger supposed to be a double quarter and there was only one patty, the fries yup what you see is what I got not even filled yes I looked in the bag and none was in there.. and this is a $18.00 meal.. so I called up McDonalds where I purchased the food and spoke to the guy that was the manager and explained my issue gave him the time I picked it up, my total and what I bought and had mentioned to him the issue I had. The manager then asked me if I could come back to the store and I told him I wasn’t able to as I live quite a ways away and I was already home, he insisted that I bring back the item, after repeating again I was unable to. He then had told me that I was lying and I needed to bring it back for my issue to be fixed, I then again said I was unable to bring it back tonight and he insisted I bring it back the following day. I then mentioned to him how silly that was as it was my dinner, and gave me no other alternatives. I then asked him for head offices phone number as I wanted to make a formal complaint about how I was being treated on the phone and he then refused to give it to me and then told me that what he told me earlier were my only options. After asking him when another supervisor would be in he then told me he was the only person who would deal with my problem.. I’m so beyond frustrated and angry..nnI had taken his name down and will be returning to the store tomorrow morning to speak with the manager then.
I decided I wanted to get a Quarter Pounder with cheese today - figured something different with a simple request of no pickles but extra onion. Unfortunately they did not adhere to my request. I’m not allergic thankfully so I just plucked them off but honestly not impressed. Someone should be making sure that food is going out as per ordered.
I have a routine of getting my coffee from here, it has been good until a few weeks ago. I'm not sure if it's a staff change or shift but it's been incredibly watery and disappointing. Please train your staff on how to brew coffee, I find the morning staff usually do it a bit better, after lunch staff do it AWFUL.nnThe staff members enjoy talking at the front counter too for some reason, please talk else where.
CHECK YOUR RECEIPT! POINTS REDEMPTION DOESN'T MEAN ITS FREE!nI had enough points to redeem for a free happy meal. It was not free! They quietly charged me a $1, but I look at my receipt. Despite being told that someone from the franchisee office would contact me within 5 days, I haven't heard a peep. Redeem your points, delete the app, and go somewhere that doesn't scam you or actually gives you sauce with nuggets. I can only assume there are BOXES of sauce back there. I'm convinced that you have told your employees not to give out sauce or maybe you need to do more thorough screening of employees. Dealing with customers is difficult work. Reading a list and putting ALL the items in a bag can be done by a toddler.
You know. I buy the keurig pods religiously. Yet when I go to your establishment I ALWAYS get a hot cup of water with cream. It's so watered down that it tastes nasty. Do better.
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