McDonald's

Thwre is a machine that takes your order if paying cash you go to the register but now staff serves you. The staff was helpful with the menu but concerned during busy hours how long it will take to order and get served
8 years ago (24-01-2018)

Every time I come here, without fail, I'm being asked to pull ahead to wait for my order or use one of the parking spots to the side of the drive-thru. As a previous McDonald's employee, I cannot fathom how the orders could get so backed up on a consistent basis. I worked out of a higher volume McDonald's right in Albany and our grill team was two people, one of which was me, and we were always able to keep up with order demand. On top of that, this McDonald's will get your order wrong. It prints out on a grill slip and tells you on the monitor what the order is, how do you mess it up? Simply by not taking the time to pay attention. I come here for service and don't feel like I'm being serviced correctly. There was another occasion where I ordered chicken nuggets and they weren't even fully cooked. Talk about disgusting. On another visit, I had asked to sub white cheddar cheese on my double cheeseburger, after which, right from the intercom, I heard from a male a, "Are you f#%$ing serious?!" while in the drive thru and putting my order in. I asked politely if that was not okay, and the lady who was taking my order said "No, it's fine." At which point I had decided to cancel my order and drive off, as my mouth was still agape in awe at what I had heard. Additionally, if you go inside the location and look around, you'll see that they do not clean their windows or doors, but there is filth scattered about their floors. Overall an unkempt establishment where they don't really care about their outward appearances or service of customers. It's a terrible experience 100% of the time I come here.
8 years ago (13-12-2017)

Disappointed. First the drive thru ordering must have been broke because 2 maybe 3 cars went through the other side without them taking my order. Then I pulled up and ordered a coffee and McChicken. Should have been $2 according to menu and marquee sign. They said they were not offering that today. Asked me to pull to next window and never approached me. I left disappointed.
8 years ago (27-12-2017)

My family and i came in around 6 and I instantly felt bad, it was very clear they were understaffed and very busy. The woman on the register had been there since 9am due to understaffing and no shows. When it was my turn to order she apologized for the wait beforehand(didn't even wait long). Even though she was stressed out, over worked and tired, she made our experience great. Thank you Crystal for your perseverance. You held your staff together even through the rude and disrespectful inpatient folks cursing and demands. Your hard work is an inspiration and other staff should take notice. You deserve a raise after today. Thank you again for making our experience great!
8 years ago (31-08-2017)

It's McDonald's, the explains it all. Looking for fastfood, the drivethur is usually slow. Foods not what it was years back.
8 years ago (09-12-2017)