Martin's People's Storage

We had a really frustrating experience with this storage unit company. We rented a unit for a while, and after the belongings were cleared and we officially signed out, they continued charging for 3 more months. When we contacted their management multiple times, we were met with unhelpful responses each time.nnThey claimed that we hadn’t canceled properly, even though we followed all of their procedures and went to the front desk to report the lock was off and everything was out of there, and the front desk said everything was good to go. When we called management, they claimed they could not refund because they did not have the documentation of us leaving the unit, but they suspiciously knew the exact date we left.nnThis feels like a scam, and we are now in contact with our lawyer and disputing these extra charges with the bank. If you're considering using this company, beware of their shady billing practices. Once they have your payment details, they seem to have no interest in actually letting you leave without charging you for more time than you used. Imagine if we had not caught this now, they would have stolen a lot more money from us.nnI would never trust them again and strongly advise looking elsewhere. If you did rent a unit here and left, check your credit card right away to make sure you are not being billed.

Experiences so far after having just put stuff in storage:nnBooked this after moving my two sons out of residence, with plans to move it to their new place in the fall.nnWe booked this in early March - all size lockers were available. As we have two kids at Queens we were unsure what size would fit their stuff. Elected to go with the 5' x 10' x 10' size in the NON-climate controlled facility for around $134/month. As shown in the picture, this size is MORE than enough to hold the stuff of two boys including.a bike, and two extra minifridges.nnFilling out the online lease was easy and communication with the staff was clear. Upon signing in, it was easy to get access to the facility and locate our unit. The only curiosity was while there was a light in the unit, there wasn't a clear way to turn it on. I suspect it comes on automatically in the evenings.nnWill provide an update when we get our things.

Been here for over or about 3 years.nGreat place.nRough at first with communication. NOW WOULD RECOMMEND Martin's Storage to everyone. Most friendly, kind and understanding staff. I still do not like the no lights in units when office closed. I don't mind calling during hours to gets lights on and off otherwise. Prices have gone up everywhere, still happy.

My experience with Martin's People's Storage 42 Terry Fox was excellent. Each time I have been into the office I am treated well and courteously. My unit was ready on time and clean as a whistle. I would recommend these storage units highly. One other thing... they have so many units, you can rent a unit of reasonable size for under $100.00 tax in. Good value compared to the competition.

Rented 10x20 non heated unit for 8 months to store my stuff while I waited for PMQ.nnSize was great, price was better than other storage places in town, communication with staff was good always able to answer my questions. Rows are wide enough. Most vehicles will easily fit, don't show up with bus or Semi and you should be fine.nnMy only issue, which is more of a personal thing, no 24 hour access, but I knew that before I rented.