Being a long term customer = worthless. I booked today’s work over six weeks ago, no one showed up and no call as to why so I called and left a message. An hour and a half after the scheduled work time, the owner calls and says they got busy, let’s reschedule - no thanks.
7 years ago (18-12-2017)
Quoted me $6,000 for an easy half bath rough plumbing. I felt this was vastly excessive and told them so, just to be harassed by myriad calls to my phone which I, of course, did not answer.
Just to give y'all an idea of the other estimates I have received: $2,000 and less. Also, when Ed came, he kept pressing me to do a full bath. I can't remember exactly how many times I told him "no". My husband and I will most certainly NOT be using this company.
7 years ago (08-08-2017)
They were hired by our dead-beat general contractor (who has since been fired). He said he had never worked with this contractor before, and he had reservations about working with him, but when he saw there were elderly people there in residence, he felt bad for the homeowner (he had never met us) and decided to do the plumbing work. When I called to check in on the status of the work he had arranged with the GC(since fired), I let Ed know we wanted to make sure they were paid and that we wanted to continue working with them and give our contact and payment information, (and explain the situation with the contractor), Ed was very understanding, made his concerns known about the work done prior to his company, had suggestions going forward and even offered to make some calls to reputable contractors to help us hire good people. They have a great reputation with the town hall and others that we've recently spoken to. He's the plumber we will call for all needs from here on out!
8 years ago (08-02-2017)
Martel sent two men at $90 an hour to replace two washers in our bathtub and repack the tub controls.They did not replace the washers and charged us over $300 for their visit.They called me much later after I had sent them an e-mail and said that there had been a mistake in billing and that they would correct the leaking faucets and revise the bill. They did come and replace the two washers , After some discussion with Dave at Martel he stated that the bill was not correct and that they would refund the entire payment I had made which they did. I am more than satisfied with their response...
8 years ago (13-03-2017)
When we built the house, we had Martel do our complete plumbing and heating job. We have 3 bathrooms (one with both a whirlpool tub and separate shower), radiant floor heating, several outdoor faucets, and a few other complications. They were always courteous, responsive, and performed well.
Later on, we did modifications to one of the bathrooms and added a kitchen sink to the basement. Again, they did excellent work. Often, the work was not simple. For example, the basement bathroom required running a pipe under the house footer (about 3 feet deep), and they did a good job digging the holes and trenches, running the pipes to the septic tank and so on. The whirlpool bath was in a corner where is was EXTREMELY difficult to do the plumbing for all the little fixtures, yet they came up with solutions and were successful.
We have had them work on my mother-in-laws house, both plumbing problems and heating issues. They were always professional and did good work.
My only complaint, and it is a very minor one, is that sometimes they get so busy, they have a hard time fitting me in. Even then, they usually go above and beyond in squeezing me in to their busy schedule. So, why don't I give them 5-stars? I never give out 5-stars except for complete perfection, and while they are quite excellent, they aren't perfect.
Bottom line, I have and will continue to recommend (and use) Martel for plumbing and heating.
