Marine Credit Union (Muscatine)

Chris is amazing! Chris was 100% compassionate to help guide us in the right direction. She helped our family quickly and was very communicative. I absolutely recommend her if you are looking for a loan, and she still communicates and answers questions in a very timely manner! Very thankful to have Marine CU, especially Chris!

Acquired my home mortgage through Marine Credit Union. Chris was GREAT!! She answered all of my questions and found answers if she didn’t know. I would give Marine CU 5 stars, but their online services aren’t 100% in comparison to the big banks.

They threaten when you’re behind on anything. They stole 300$ out of my account because my car payment was late and said they did it to get my attention yet I never got it back. They tacked on insurance and when I showed proof they didn’t refund me the correct amount! I hate this bank! The interest on anything is over 21% just crazy!

We love Marine Credit Union. The people are amazing and they have always gone above and beyond to meet our needs and answer our questions.

Online login is junk. Won't let you login so you reset everything then as soon as you log out and then try to log back in it doesn't work. You start up new login, it says you already have one so you login with info it gives you and it doesn't work.

When I went to this CU 3 years ago, I was going thru a difficult time with taking care of my sick mom and needed something a little easier to transport her around in, and I went to Marine for help and absolutely loved my loan specialist at the time. Her name was Cassie and she was wonderful, she went out of her way to help me be able to get into a vehicle that I could count on to get my mother to and from all of her doctor's visits, she was so great that I decided to help my son get his first car loan from her, and after we paid off both loans, we went back for 2 more car Loans, and 2 personal loans, then my son received a 3rd car loan and a loan for a camper. Up until a 6 months ago we had no complaints, but then they started not returning calls, people referred were treated horribly, loan officers lost what could have been potentially larger loans because of how they treated people that we referred to them, than the started messing with my son so badly that he went to another CU, who bought his loans from Marine and did the loans for him at a much more reasonable rate and he has since closed all accounts through Marine. He wanted me to go also because he felt they would eventually do me wrong too, but me being a faithful customer, I stuck it out, until today. After the way a loan officer, named Ryan, treated me, I will be searching for a new CU and see if I can't get my loans moved to them. I thank Cassie for everything she did for me and my son, but since her leaving, its been pretty rough and today down right humiliating. I really never expected this when I worked with Cassie, but I should have figured there was a reason that this wonderful woman had left this place place for another and if I could find her I would, and now I understand why she left. There was a time I would have highly recommended this place, but now I'll tell you to find a different one if you can.

Really bad and unprofessional help. Also, good luck getting a call back from management to discuss anything. Including their employees discussing your private loan information with anyone. They also don’t understand what “I’m at work during these times, my lunch is at this time. Call then please” means. Good luck if you go with these guys. Glad I ended up taking business else where at the first sign of trouble.

Used to be a good place to bank, not anymore. They hit me with 800 dollars in overdraft fees then told me if I brought my account current they would waive the fees. I covered all 800 dollars on fees then they said they couldn't refund the overdraft fees. I had banked with them for 12 years, not anymore. They are as bad or worse than the big banks. STAY AWAY!!

I am sick to death of never getting a call back. Everytime I call they never have the answers to any of my questions about my loan.. I am always told they will put a request in and call me back.. either it takes days for a response or I get zero response. I was charged over $700 on my loan for non proof of insurance yet I have emails that were sent to them with my insurance. I honestly can't wait to be done with my loan and close the account there.

Where do I begin? Incredibly limited hours 11a-5p, having two drive-thrus but only utilizing one line, and their ATM is so archaic that it does not accept deposits and you have to utilize the old school method of filling out an entire envelope and hoping someone counts it on time for your payment; all of those combined make for incredibly long lines when they are DO finally open, because everyone's been trying to get their business done for hours at that point. They tacked on an additional monthly charge to my car loan account that is stated nowhere in my loan documents and I wasn't made aware of when signing. I still haven't received a call I made regarding my loan 2 months ago, unlike Triumph, who calls me to resolve any questions first thing in the morning. Not to mention the fact that they create loans with interest rates so high, you're paying thousands more than your car is worth unless you pay it off early. In addition, when you do want to make an extra payment towards your principle only, they'll tell you that's not an option. They may get you your car, but it's not worth the hassle. I'll be refinancing first chance I get.