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Macy's

  1. New London County
  2. Waterford Department Store

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Macy's

Story

Macy's, established in 1858, is the Great American Department Store - an iconic retailing brand over 740 stores operating coast-to-coast and online. Macy's Waterford offers a first class selection of top fashion brands including Ralph Lauren, Calvin Klein, Clinique, Estee Lauder & Levis. In addition to shoes and clothing, Macy's has a wide variety of housewares, gifts and furniture. Plan your visit to 850 Hartford Turnpike Crystal Mall Waterford CT 06385-4202 today!

Address: 850 Hartford Turnpike, Crystal Mall, Waterford, CT 06385, USA
Phone: (860) 443-6911
State: CT
County: New London County
Zip Code: 06385


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Reviews
My comments are concerning only the clothing sections of the store. Used to be my 'go-to' store at the mall. I would go there first for something specific, if they didn't have it I would shop other stores. Everything was displayed well and easy to find a size you were looking for. Things have certainly changed. The store now looks like Filene's Basement. Clothes are stuffed on racks and some on the floor. The upper-end clothes are not presented attractively, but at least they aren't messy. The prices don't reflect what you see when you walk into the store . The coupons have more exceptions than not and in microscopic print and you're hard pressed to find anyone to help you. I walked the entire women and men's area before I found one associate. I do realize that isn't their problem. I purchased a handbag - it was over $150. The clerk was going to keep the dust bag that came with my bag - she said she needed it for the store bag. I had to argue that it came with the bag I purchased. She put my purchase in a Macy's paper bag. When I picked it up, the Macy's bag tore down the side. I was told by the clerk that that was 'tough' I wasn't going to get another bag. I went to another station and asked for another bag. While I was there, a manager was talking to the clerk who gave me the second bag, and asked if there was a problem. I told him what happened. I now shop there as a last resort.
8 years ago (24-06-2017)
Fair selection of plus sizes . fewer selections of summer dresses in 6-12 sizes.
8 years ago (06-07-2017)
Just needed a security tag removed from my jeans. Got tossed around between the 2 different stores (juniors and womans) where no one could help me and had to scout the whole juniors store multiple times just to find an employee, who you guessed it, still couldn't help me. There was one very nice woman (from the south which explains the niceness -you don't get that from the snobs up here) in the woman's dept. Who pointed and personally walked me to the security office who had the tool to get the tag off.
9 years ago (15-06-2016)
Good Very helpful service
8 years ago (04-07-2017)
For Mother's Day I preordered a fragrance package at another location, but had to cancel it due to being out of town. Tried to buy same package here and they jacked up price by $25. Said," We ran out of the predone Lancome' packages. Since we had to put these packages together we had to increase price." All they did was throw the products in a pink box that was way to big with no other filling!! And they acted like they were doing me a favor by letting me get the little lotion that was supposed to be in box!! I did like Macy's, but I will never buy my make-up or fragrance there again now that I know their dirty tricks!! So disappointing.
9 years ago (08-05-2016)
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