Lumber Liquidators, Inc.

For good selection and pricing we choose lumber liquidators. I'm giving them a 5 star review because this is a discount flooring store and that is all they claim to be. Prices will change over night and the staff are not expected be overly accommodating. Why would they be? They are selling you quality flooring at half retail cost. This is a bargain store and they have to cut costs somewhere. I don't expect the same quality of service and product at a subway sandwich shop as I would a 5 star restaurant. Flooring selection is good, prices are right and I've found customer service to be great at this store.
8 years ago (11-04-2017)

I was in there twice and had to call in on the phone to check on my order. Every time the service was exceptional. Each person I talked to seemed knowledgeable and was very helpful
9 years ago (24-01-2017)

Horrible customer service. Walked in with cash ready to buy and the two men wouldn't get up to help us. When we asked questions again now wouldn't get off the stool. Very put off by the service so we walked out.
9 years ago (21-06-2016)

Posted installation price is not what its cracked up to be. They charge for every little thing and quote was more than double of what it shows at the store per square foot. I ended up using other installer for far less. I had purchased Santos Mahogany 4 inch width. When installed, the width of the boards were not equal in width so that created gaps between the wood. This was a milling issue and customer service was not helpful. They did not even offer one cent off the unevenly cut wood. I paid a lot of money for the wood and I expected quality workmanship and evenly cut boards. Nice exotic wood, terrible quality cut. I guess that is why they call it "liquidators". This twice before buying from this company.
11 years ago (17-12-2014)

The sales clerks were very helpful
9 years ago (16-05-2016)